Mac Support Technician

The Washington House; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job description

Innovative, Secure, and Outcome-Based Solutions

Current Job Openings

Job Summary:

A Mac Support Technician job in Washington, DC (20565) is currently available through Belcan at one of our key federal clients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience.

We are seeking a skilled and experienced Apple Device Management Technician. The ideal candidate will have a strong background in managing Apple devices, with proficiency in Jamf Pro and a deep understanding of Mac hardware, macOS, iOS, and related software applications.

Job Duties:

• Utilize Jamf Pro for efficient management of Apple devices.
• Integrate Mac systems seamlessly with Active Directory, ensuring smooth operations across platforms.
• Demonstrate expertise in Mac hardware, macOS, iOS, and software applications to provide comprehensive support and troubleshooting.
• Utilize strong diagnostic and problem-solving skills to address technical issues promptly and effectively.
• Use Terminal for advanced troubleshooting and system configurations.
• Experience with scripting languages e.g., Bash for automation tasks.
• Conduct system and network configurations through Terminal commands, ensuring optimal performance and security.
• Apply knowledge of Unix-based systems to Mac and iOS environments for enhanced efficiency and functionality.
• Manage and troubleshoot security protocols and permissions via Terminal, ensuring compliance and data integrity.
• Oversee iOS device management, including configuration profiles, MDM solutions, and app deployment.
• Provide expert-level support for iOS troubleshooting and issue resolution, staying updated on the latest developments in iOS and macOS platforms.

Required Qualifications:

• Strong hands-on experience with MacOS
• Strong hands-on experience with Mac hardware
• Mid-level experience with iOS / mobile devices
• Experience managing more than 200 Mac devices
• Strong experience using Jamf Pro for device management and administration
• Excellent customer service skills - position is very customer facing
• Self-motivated and takes initiative
• Proficient in documenting, updating documentation, and record keeping
• Strong experience creating scripts to automate processes and tasks

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $65,000 to $70,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.