Deskside Support Technician

Pomeroy; York (York County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Desktop Support Technician to provide essential support for Windows OS platforms and PC/Laptop devices. The technician will be responsible for device imaging, troubleshooting, and assisting remote employees. The role requires strong technical skills, effective communication, and the ability to work independently in a team-oriented environment.

Qualifications

• 3+ years of Desktop support and network support experience.
• Familiarity with imaging software and hardware installation.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide PC and laptop support for local and remote employees.
• Manage imaging software and device setup.
• Troubleshoot desktop issues remotely and in-person.

Skills

Troubleshooting

Windows OS

PC Maintenance

Imaging

Communication

Education

Associate degree in Information Technology

Job description

Description

Day to day responsibilities:

• Windows OS platform
• Windows 10
• PC/Laptop Support experience
• Imaging experience; new devices, imaging software and network imaging
• Setting up local devices for remote employees
• Installing a variety software and encrypting drives
• Updating asset management when deploying new devices and re-issuing deployed devices
• Working with Active Directory to set up new employee accounts for Citrix, emails and passwords
• Troubleshoot via remote desktop and phone
• Deploying/replacing/uninstalling PC’s and printers
• Working with desktops/laptops/thin client’s devices
• Ticketing systems
• Occasionally subjected to irregular hours; weekends, holidays
• Physical Demands; occasional prolonged standing/walking, pushes/pulls or moves/lifts heavy equipment/supplies, stooping, bending, kneeling, and crouching

Qualifications:

• Associate degree or higher; Information Technology degree preferred
• 3+ years of Desktop support, network support, PC maintenance & break fix
• Windows OS experience
• Imaging and refresh experience
• Strong troubleshooting experience
• Hardware/Software install and scrub removal
• Virtual Desktop Infrastructure (VDI) experience a plus
• Ability to follow procedures with little to no immediate supervision

Excellent communication skill & ability to work independently and on a team

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