M365 Support Engineer

TEKsystems; United States; Remote; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems is seeking a seasoned M365 Support Engineer for a remote contract role (Boston base). You will troubleshoot Exchange Online, Teams and SharePoint Online in a large, multi-tenant environment, handling escalated tickets from the service desk and driving platform stability.

Responsibilities include on-call incident response, automation via PowerShell, and supporting Power Platform initiatives. This role offers long-term contract through 2027 with potential for hire.

Qualifications

• 5-10 years of experience in M365 from a larger multi-tenant organization.
• Strong hands-on administration across Exchange Online, Teams, SharePoint Online.
• Automation & scripting focus with PowerShell.

Responsibilities

• Field escalated tickets related to Exchange/SharePoint, Teams, Power Apps, and Power Platform.
• Troubleshoot M365 at the platform level in a multi-tenant environment.
• Assist with migrations and modernization efforts in tenant environments.
• Collaborate with service desk and engineering during on-call rotations.

Skills

Technical support

M365

Exchange Online

SharePoint

PowerShell

Power Platform

Job description

Description

There are 2 long term contract positions for M365 Support Engineers, with an emphasis on Exchange Online, Teams and Sharepoint. This team needs to be able to troubleshoot M365 at the Server level (Microsofts cloud infrastructure) vs the client level (user's computer or mobile device) The Service desk troubleshoots these apps on the client level, and this team is responsible for the platform and major issues.

This person must come from a large multi-tenant environment)

Contract through 2027 (potential to hire, but more likely just a long-term contract.

5-10 years of experience in M365 (from of a larger multi-tenant organization).

-They will be fielding escalated support tickets from the service desk as it relates to: (In order of the amount of issues that they typically see)

-Exchange/SharePoint

-Teams

-Power Apps

-Power Platform

-These resources should have some PowerShell experience in order to do some tasks

On Call is going to be a part of this role. They have to be willing to respond to major incidents. They will be capped at 40 hours per week, so if they do have to take a call or work on an issue on nights/weekends, they will take time off during the week to keep at 40 hours) They will be on call every other week. The manager said about 98% of their time will be during core business hours.

The main weekend or night calls are generally exchange online related.

They will interview and have them start ASAP.

Skills

Technical support, m365, exchange online, sharepoint, powershell scripting

Top Skills Details

Technical support,m365,exchange online, sharepoint

Additional Skills & Qualifications

Target Profile: Eng or Sr Eng M365 / Power Platform Engineer

Broad M365 platform expertise

o Strong hands-on administration across Exchange Online, Teams, SharePoint Online

Automation & scripting focus

o Solid PowerShell skills for bulk operations and operational efficiency

Power Platform capability

o Experience with Power Automate, Power Apps, and enabling business workflows / citizen development

Governance, compliance, and security awareness

o Familiarity with Purview, retention, eDiscovery, audit, and data protection concepts

Migration & transformation experience

o In tenant, SharePoint, or platform migrations and modernization efforts

Full-stack operational role

o Comfortable spanning engineering, administration, and support/escalation (including on-call)

Product & collaboration mindset

o Exposure to Agile/product workflows and working across business + IT stakeholders

Adaptability across the M365 ecosystem

o Breadth over perfection; ability to grow into adjacent areas (e.g., Viva, emerging platform capabilities)

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $40.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.