M365 Operations Engineer — 24x7 Global Collaboration Platforms

Gruve; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Gruve in San Francisco, CA seeks a skilled L2 System Administrator to support Microsoft 365 services including Exchange Online, Teams and SharePoint. You will handle incident resolution, service administration, troubleshooting, and service health monitoring while coordinating with Identity, Security and Network teams to maintain SLA compliance.

The role requires hands-on experience with Exchange Online, PowerShell for 365 administration, and ITIL-aligned processes.

Qualifications

• 3–6 years hands-on experience administering Microsoft 365 enterprise environments.
• Experience with Exchange Online, mail flow, mailbox administration and permissions.
• Experience with Microsoft Teams, SharePoint Online and OneDrive.
• Knowledge of Microsoft 365 Admin Center, Exchange Admin Center and Teams Admin Center.
• Understanding of Microsoft Entra ID, user/group management, licensing and authentication fundamentals.
• Experience with incident troubleshooting, service health monitoring and change execution.
• Knowledge of PowerShell for Microsoft 365 administration and troubleshooting.
• Experience with ServiceNow or equivalent ITSM tools and ITIL processes.
• Strong communication and coordination skills in a 24x7 production support environment.

Responsibilities

• Provide L2 support for Exchange Online incidents, mail flow issues and service requests.
• Troubleshoot email delivery failures, mailbox access, shared mailboxes, distribution lists and mail flow rules.
• Support mailbox permissions, delegation, mailbox configuration and approved administrative changes.
• Investigate message trace results, mail flow errors and connectivity issues.
• Support mailbox migration and hybrid Exchange-related operational activities where applicable.
• Administer and troubleshoot Microsoft Teams, including meeting, messaging, calling and access issues.
• Support Teams policies, membership, permissions and collaboration settings.
• Troubleshoot SharePoint Online site access, permissions and document collaboration issues.
• Support OneDrive synchronization, sharing, access and storage-related incidents.
• Coordinate cross-service issues involving Teams, Exchange Online and SharePoint Online.
• Monitor Microsoft 365 service health, alerts and administrative dashboards.
• Administer users, groups, licenses and service configurations within authorized scope.
• Troubleshoot service access, synchronization and configuration issues in coordination with the Identity team.
• Assist with M365 service adoption, operational reporting and service improvement activities.
• Resolve incidents and service requests within defined SLAs.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Support major incident investigation, service restoration and root-cause analysis activities.

Skills

M365 administration

Exchange Online

Teams/SharePoint/OneDrive

PowerShell

Incident troubleshooting

Service health monitoring

ITIL processes

ITSM tools

24x7 coordination

Tools

ServiceNow

Microsoft 365 Admin Center

Exchange Admin Center

Teams Admin Center

Azure Active Directory

Job description

Gruve in San Francisco, CA seeks a skilled L2 System Administrator to support Microsoft 365 services including Exchange Online, Teams and SharePoint. You will handle incident resolution, service administration, troubleshooting, and service health monitoring while coordinating with Identity, Security and Network teams to maintain SLA compliance.

The role requires hands-on experience with Exchange Online, PowerShell for 365 administration, and ITIL-aligned processes.