M365 Engineer - Exchange

The Clearing House; Charlotte (NC); Hybrid; USD 110,000 - 150,000; Full time

Job summary

The Clearing House is seeking a highly skilled M365 Communications Engineer to join our Corporate Platform Engineering team in Charlotte, NC. You will manage Exchange Online and on-prem environments, drive Teams governance, and implement security and compliance controls across Microsoft 365.

The ideal candidate will bring deep expertise in Exchange, Entra ID, and cloud governance, with a track record of integrating SaaS tools like Jira and ServiceNow into Teams environments.

Qualifications

• Deep expertise in Exchange Online and on-prem Exchange administration.
• Strong knowledge of Microsoft Teams governance, lifecycle, and policy management.
• Experience with Defender for Office 365 and Exchange Online Protection security features.
• Proficiency in PowerShell scripting for automation and troubleshooting.

Responsibilities

• Manage Exchange Online and on-prem environments, mail flow, hybrid configurations, and security hardening.
• Configure and maintain Teams governance, policies, lifecycle management, and SaaS integrations (Jira, ServiceNow).
• Support Purview retention, compliance, and information governance across Exchange Online, Teams, and SharePoint Online.
• Perform advanced mail flow troubleshooting, directory synchronization, and hybrid connectivity issue resolution.
• Automate routine tasks via PowerShell and document configurations per Change Management.

Skills

Exchange Online administration

Hybrid Exchange

PowerShell scripting

Teams governance

SaaS integrations (Jira, ServiceNow)

Entra ID / Azure

Tools

Jira

ServiceNow

Job description

## M365 Engineer - ExchangeApply: Charlotte Office: Full time: Posted 2 Days Ago: JR100200**Position summary:**We are seeking a highly skilled and self-driven Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team. This role emphasizes Exchange administration (on-prem and cloud), Microsoft Teams management, and M365 governance, with strong knowledge of Purview retention policies and Defender for Cloud. The ideal candidate will be a well-rounded M365/Entra/Azure engineer who can troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, ServiceNow in Teams), and maintain a secure, compliant environment. **About The Clearing House:**The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS network), the country’s first and largest instant payments system (the RTP network), an automated clearinghouse network (the EPN network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO business line. **Key Responsibilities** **Exchange Administration*** Manage and maintain Exchange Online and on-prem Exchange environments, including mail flow, hybrid configurations, and security hardening.* Implement and maintain Exchange Online Protection (EOP) and Microsoft Defender for Office 365 policies, including anti-spam, anti-phishing, Safe Links, and Safe Attachments.* Troubleshoot mail delivery, transport rules, and compliance issues.* Manage mail routing, transport rules, connectors, accepted domains, DKIM, DMARC, SPF, and hybrid mail flow configurations.* Administer shared mailboxes, resource mailboxes, distribution groups, Microsoft 365 Groups, and mail-enabled security groups.* Perform advanced troubleshooting of mail flow, hybrid connectivity, directory synchronization, transport services, message trace analysis, and client connectivity issues. **Microsoft Teams Managemen**t* Configure and maintain Teams governance, policies, lifecycle management, external access, guest access, and collaboration settings.* Drive adoption of Teams integrations with SaaS platforms like Jira and ServiceNow.* Support Teams Phone, Auto Attendants, and Call Queues where applicable.* Support Teams Rooms and meeting experience enhancements. **Compliance & Security*** Partner with Information Security teams to support Microsoft Purview retention, compliance, and information governance initiatives across Exchange Online, Teams, and SharePoint Online.* Provide technical guidance, troubleshooting, and platform expertise related to retention policies, compliance configurations, data lifecycle management, and Microsoft 365 workloads.* Participate in security reviews, audits, and remediation efforts supporting regulatory and* Job Title: M365 Engineer (Communications) Department: Operations & Technology Reports to: Director, Corporate Platform Engineering FLSA Status: Exempt Classification: Contract to hire* industry standards.* Collaborate with cybersecurity teams on Microsoft 365 security initiatives, providing expertise on Exchange Online, Teams, Entra ID, and related collaboration technologies.* Assist with Entra ID administration as needed, including enterprise application integration, SaaS application authentication, Single Sign-On (SSO), and Conditional Access policy support. **Core Infrastructure Skill*** Perform basic engineering tasks: Active Directory, Group Policy, schema updates, and certificate renewals.* Utilize monitoring tools for proactive issue detection and resolution.* Automate tasks using PowerShell for M365 and Azure environments. **Operational Requirements*** Execute after-hours changes as needed under strict Change Management processes.* Document configurations, troubleshooting steps, and knowledge transfer materials.* Collaborate across teams to efficiently identify issues, resolve problems, and continuously improve platform stability and user experience. **Qualifications*** Deep expertise in Exchange Online and on-prem Exchange administration.* Experience troubleshooting mail flow, hybrid Exchange environments, transport services, connectors, and message delivery issues.* Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations (e.g., Jira, ServiceNow).* Experience supporting and troubleshooting Microsoft Purview compliance, retention, and information governance solutions.* Familiarity with Exchange Online Protection (EOP), Microsoft Defender for Office 365, and email security best practices.* Working knowledge of Microsoft Entra ID, Single Sign-On (SSO), Conditional Access, and hybrid identity solutions including Microsoft Entra Connect.* Proficiency in PowerShell scripting for automation and troubleshooting.* Solid understanding of Active Directory, Group Policy, DNS, certificate management, and hybrid identity architectures.* Experience with network and server administration fundamentals.* Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.* Comfortable working within a strict, heavily vetted Change Management process.* Ability to support security, audit, and risk control requirements within a regulated environment, with familiarity in common industry security frameworks.* Strong documentation skills for platform configurations and user instructions.* Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.* Exceptional communication and problem-solving skills; able to clearly articulate initiatives and solutions.* Highly organized with strong attention to detail.* Self-driven, proactive, and capable of adapting quickly to changing business and technology requirements.**Work Conditions & Expectations*** Hybrid Schedule: 3 days onsite (Charlotte NC preferred, occasional asks to report to Winston-Salem NC as needed); On-site work requirements can change at any time.* Operational Flexibility: Ability to perform after-hours changes and participate in on-call rotations when required.* Dynamic Environment: Work involves frequent troubleshooting, collaboration across teams, and adapting to evolving technologies.* Security & Compliance: Must adhere to strict Change Management processes and participate in security reviews as needed.* Standard Office Setup: Role primarily uses standard IT equipment (laptops, conferencing tools, monitoring systems) with occasional interaction with server rooms or networking hardware.