Concierge

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Commonwealth-Lodging-Management-LL is seeking a proactive M CLUB Concierge Attendant to support hotel guest services and the daily operation of the Concierge Club. You will maintain cleanliness, assist guests, and provide prompt service in a professional manner.

Responsibilities include welcoming guests, monitoring lounge safety, serving beverages, stocking supplies, and coordinating with kitchen for special requests.

Qualifications

• Minimum 1–2 years of customer service experience preferred.
• Strong command of English, with professional demeanor.

Responsibilities

• Welcome and acknowledge guests according to standards.
• Monitor lounge seating, safety, and wellbeing of guests.
• Complete opening and closing duties of the club.
• Prepare and serve beverages, stock supplies.
• Communicate special requests to the kitchen and team.
• Keep lounge area clean and organized; report accidents.
• Resolve guest issues with professionalism and confidentiality.
• Maintain knowledge of hotel features, promotions, and daily activities.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Tools

Hotel systems

Job description

POSITION OVERVIEW: As an M CLUB Concierge Attendant, you will fill a guest services role in supporting your hotel’s financial goals for the daily operation of the Concierge Club. You will effectively maintain the cleanliness and order of the club, common guest areas and provide prompt and courteous service to guests.JOB RESPONSIBILITIES:Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.Monitor club lounge for seating availability, service, safety, and wellbeing of guests.Complete opening and closing duties. Maintain cleanliness and condition of bar, bar unit, tables, and other tools.Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.Forecast additional meal requirements and communicate special requests to the kitchen.Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.Secure liquors, beers, wines, coolers, cabinets, and storage areas.Document pertinent information in department logbook. Report accidents, injuries, and unsafe work conditions to manager.Ensure the lounge area is always clean and free of trash.Always provides a professional image through appearance and dress.Work to resolve guest complaints, ensuring guest satisfaction and communicating effectively with guests as well as team members. Always maintain guest confidentiality.Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.Be familiar with all local attractions/activities to respond to guest inquiries accurately.Provides guests with information about attractions, facilities, services, activities in or outside the property.Keep the work area neat and organized. Ensure all supplies are available including photocopies.Assists in handling emergencies in order to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.EDUCATION & EXPERIENCE:High School Graduate or General Education Degree (GED): or Work EquivalentComputer skills required. Experience with hotel systems is preferredGood understanding of the English language. Provide excellent customer service and maintain a professional demeanor.A minimum of 1-2 years of experience as a Customer Service Agent is preferred.PHYSICAL REQUIREMENTS:Exert physical effort in lifting/transporting at least 25 pounds.Push/pull carts and other equipment up to 100 pounds.Endure various physical movements throughout the work areas.Work environment – front, lobby, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settingsMust be able to stand and exert well-paced mobility for up to 8-hours in length.