Guest-Centric Hotel Club Concierge

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Commonwealth-Lodging-Management-LL is seeking a proactive M CLUB Concierge Attendant to support hotel guest services and the daily operation of the Concierge Club. You will maintain cleanliness, assist guests, and provide prompt service in a professional manner.

Responsibilities include welcoming guests, monitoring lounge safety, serving beverages, stocking supplies, and coordinating with kitchen for special requests.

Qualifications

• Minimum 1–2 years of customer service experience preferred.
• Strong command of English, with professional demeanor.

Responsibilities

• Welcome and acknowledge guests according to standards.
• Monitor lounge seating, safety, and wellbeing of guests.
• Complete opening and closing duties of the club.
• Prepare and serve beverages, stock supplies.
• Communicate special requests to the kitchen and team.
• Keep lounge area clean and organized; report accidents.
• Resolve guest issues with professionalism and confidentiality.
• Maintain knowledge of hotel features, promotions, and daily activities.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Tools

Hotel systems

Job description

Commonwealth-Lodging-Management-LL is seeking a proactive M CLUB Concierge Attendant to support hotel guest services and the daily operation of the Concierge Club. You will maintain cleanliness, assist guests, and provide prompt service in a professional manner.

Responsibilities include welcoming guests, monitoring lounge safety, serving beverages, stocking supplies, and coordinating with kitchen for special requests.