the D Casino & Hotel - Concierge - Agent

The D; Las Vegas (NV); Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

The D in Las Vegas is seeking a Concierge to be the first point of contact for guests, answering inquiries, directing calls, and coordinating travel plans. You will greet guests, make entertainment and dining suggestions, and coordinate liaising with various departments to ensure a smooth guest experience.

Ideal candidates will have a GED or equivalent and at least 1 year in a concierge, sales, or similar role, with excellent communication and computer skills.

Formación

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Excellent customer service and people skills.
• Proficient in computer applications, such as Microsoft Word, Excel.
• Must be detail oriented.

Responsabilidades

• Answer guest inquiries and direct phone calls in a timely, respectful manner.
• Greet guests and assist with entertainment, dining and travel recommendations.
• Coordinate travel plans and act as liaison between guests and departments as needed.
• Maintain a high level of guest satisfaction with prompt, courteous service and friendly rapport.
• Receive and redirect mail, phone calls, packages, etc., ensuring the area is clean and organized.

Conocimientos

Communication

Customer service

Microsoft Word

Microsoft Excel

Detail oriented

Educación

GED or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

JOB TITLE:

Concierge

STATUS:

Full-Time

JOB SUMMARY:

Concierge act as the first point of contact between guests and the organization.Answering guest’s inquiries, directing phone calls, coordinating travel plans etc.

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• In depth knowledge of local businesses, entertainment venues and travel options
• Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate
• Manage the first and continuing impressions of our guests
• Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
• Answer phone calls and emails from guests in a timely and respectful manner
• Greet guests
• Receive and redirect mail, phone calls, packages etc.
• Ensure the area is clean and tidy at all times
• Act as a liaison between guests and any department necessary

QUALIFICATIONS:

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
• Excellent customer service and people skills
• Proficient in computer applications, such as Microsoft Word, Excel
• Must be detail oriented

EDUCATION and/or EXPERIENCE:

• GED or equivalent
• At least 1 year experience in a concierge, sales or similar position

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Manual dexterity to operate job related equipment.
• Work is typically in an area which may noisy and may contain secondhand smoke.
• Tasks performed from a sitting or non-sitting position.
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.These tasks include the maintenance and care of assigned area.Constant contact with fellow Team Members and guests.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).