M&A Business Transformation Manager - Closing and Integration

MCI; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking an experienced M&A Business Transformation Manager to lead post‑deal transformation initiatives across people, processes, and technology. You will translate integration strategies into execution roadmaps and manage cross‑functional workstreams.

The role requires 6+ years in transformation or post‑merger work, strong leadership and stakeholder skills, and a track record of value creation in BPO settings.

Qualifications

• BPO transformation experience and post‑merger integration knowledge.
• Proven ability to lead change in matrixed organizations.
• Demonstrated stakeholder management and executive communication.
• Experience with KPI dashboards and reporting frameworks.

Responsibilities

• Design and lead post‑deal transformation programs after deal closure.
• Translate integration strategies into actionable roadmaps.
• Manage transformation workstreams across operations, technology, and HR.
• Monitor post‑close metrics and realization of synergies.
• Implement best practices and continuous process improvements.
• Collaborate with senior leadership to align priorities.
• Drive cultural integration and employee engagement initiatives.
• Provide regular updates on progress and milestones.

Skills

BPO knowledge & operational structures

Change leadership in complex Environ m

Leadership, communication, stakeholder

Transformation tools & dashboards

Value creation post-deal

Education

Bachelor’s degree in Business/Strategy or related field

MBA preferred

Tools

KPI dashboards

Reporting frameworks

Job description

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

As an M&A Business Transformation Manager, you’ll lead post‑deal transformation initiatives that drive value realization and operational excellence. This role is ideal for someone with deep BPO knowledge and a passion for executing change across people, processes, and technology.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

Key Responsibilities

• Design and lead business transformation programs following deal closure.
• Translate integration strategies into actionable execution roadmaps.
• Manage key transformation workstreams across operations, technology, and HR.
• Monitor post‑close performance metrics and synergy realization.
• Implement best practices and process improvements across functions.
• Collaborate with senior leadership and department heads to align priorities.
• Drive cultural integration and employee engagement initiatives.
• Provide regular updates on transformation progress and milestones.

Ideal Candidates

• Bachelor’s degree in Business, Strategy, or related field (MBA preferred).
• 6+ years in transformation, post‑merger integration, or M&A consulting.
• Strong understanding of BPO service delivery models and operational structures.
• Proven ability to lead change in complex, matrixed environments.
• Excellent leadership, communication, and stakeholder management skills.
• Experience with transformation tools, KPI dashboards, and reporting frameworks.
• Demonstrated success in post‑deal transformation and value creation.

What You Can Expect from MCI

• Paid Time Off – Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards – Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits – Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
• Retirement Savings – Secure your future with retirement savings programs, where available.
• Disability Insurance – Short‑term disability coverage is available.
• Life Insurance – Access life insurance options to safeguard your loved ones.
• Supplemental Insurance – Accident and critical illness insurance.
• Career Growth – Focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training – Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment – Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code – Be comfortable while you work.

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Equal Employment Opportunity

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.