LV/MV Electrical Systems Field Support Technologist

JDC Power & Electric; Irving (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

JDC Power Systems, LLC seeks an LV/MV Electrical Systems Field Support Technologist to service customer sites, troubleshoot faults, and mentor operators. You’ll be dispatched regionally to restore uptime, commission new gear, and document outcomes.

This role emphasizes safety, precise diagnostics, and clear communication with customers. A 3–5 year field service background in power systems, PLC/SCADA experience, and willingness to travel are required; NFPA70E/OSHA credentials are advantageous.

Qualifications

• 3–5 years of field service experience in power systems or industrial controls.
• Troubleshoot transformers and circuit breakers.
• Proficient with field service software and ERP systems.
• Strong communication with technical and non-technical stakeholders.
• Willingness to travel regionally/nationally.
• Valid driver’s license with clean record.

Responsibilities

• Troubleshoot and maintain transformers, LV/MV switchgear, and PLC-based controls at customer sites.
• Run diagnostics to resolve issues quickly and optimize system performance.
• Lead startups and commissioning to verify readiness.
• Maintain customer relationship on-site and train operators.
• Produce service records, test reports, and performance insights.
• Log time, materials, and coordinate with technicians; apply remote support where possible.

Skills

Field service experience

Transformer troubleshooting

Electrical troubleshooting

PLC/SCADA knowledge

Communication with stakeholders

Education

High school diploma

Associate’s in electrical engineering or related field

Tools

SCADA software

ERP systems

PLCs (Siemens, Schneider Electric)

Job description

Power reliability is a mission—join the team that makes it happenAt JDC Power Systems, LLC, our customers depend on rugged, resilient electrical infrastructure. As an LV/MV Electrical Systems Field Support Technologist, you’ll be dispatched to critical sites to restore uptime, commission new gear, and mentor operators—combining technical depth with a service mindset.Your impactImagine arriving at a facility facing an unexpected breaker trip. You review logs, test protective devices, and isolate the fault. Within hours, power is stable, root cause documented, and the customer trained on preventive steps. That blend of technical precision, documentation, and customer guidance defines this role.Core responsibilitiesTroubleshoot, service, and maintain transformers, circuit breakers, LV/MV switchgear, and PLC-based controls at customer sites.Execute diagnostics to resolve issues quickly and optimize system performance.Lead/assist in startups and commissioning to verify operational readiness per specifications.Own the customer relationship while on-site—communicate status, resolve concerns, and drive satisfaction.Provide foundational training on operation and routine maintenance.Produce complete service records, test reports, and performance insights.Log time, materials, and inventory accurately; coordinate with fellow technicians for timely delivery.Apply remote support tools when suitable to shorten outages.Safety & complianceFollow JDC safety procedures, OSHA requirements, and industry standards.Participate in safety training and maintain required certifications.Background you bringEducationHigh school diploma or equivalent required.Associate’s in electrical engineering or related field preferred.Credentials like NFPA 70E or OSHA 30 are advantageous.Experience3–5 years of field service experience in power systems, electrical equipment, or industrial controls.Proven troubleshooting of transformers and breakers.Technical proficiencyDiagnose and solve problems methodically.Use field service software, ERP systems, and Microsoft Office (Excel, Word) confidently.Communicate clearly with both technical and non-technical stakeholders.Operate independently and prioritize effectively in dynamic settings.Preferred extrasExperience across low- and medium-voltage environments.Working knowledge of PLCs, SCADA, and protective relay systems.Other essentialsFrequent travel with overnight stays (regional/national) to customer sites and JDC locations.Valid driver’s license and a clean driving record.Demonstrated dedication to safety and customer service.Comfort with standard test equipment (multimeters, breaker test sets, etc.).Physical capabilities & environmentMovement & postureStand and walk for 8–12 hours/day as needed on active sites.Bend, kneel, squat, crouch, and crawl in confined or restricted spaces.Climb ladders and stairs; reach elevated work platforms.Work indoors/outdoors amid dust, dirt, and across weather extremes and temperatures.Lifting & handlingLift/carry up to 50 lbs frequently.Occasionally handle up to 75 lbs with assistance or mechanical aids.Push, pull, and maneuver switchgear components, cable reels, and test equipment.Tools, PPE & precisionOperate hand tools, power tools, and test instruments safely and effectively.Fine motor control for cable terminations, wiring, and precise adjustments.Work while wearing gloves and arc-flash PPE; comply with all PPE (arc-flash suits, hard hats, safety glasses, safety boots, fall protection).SensesVisual acuity for schematics, labels, and digital readouts; color differentiation for wiring.Hear alarms/equipment sounds and follow verbal/safety communications.SchedulingTravel frequently (regional or national).Work overtime, weekends, and on-call as needed.Adapt to extended shifts during commissioning/startup phases.Grow with JDCLearning & Growth: On-the-job training and professional development in power systems and industrial controls.Competitive salary and benefits: health insurance, 401(k), and paid time off.Support for certifications to deepen your expertise.A collaborative team culture where your contributions matter.Preferred ProficienciesJourneyman’s LicenseElectrical InstallationElectrical TroubleshootingElectrical RepairOSHA 10-Hour Certification (OSHA 10)Relay TestingSCADA ExperienceField Service ReadinessMicrosoft ExcelTech stackSCADAERP softwarePLCs (Siemens, Schneider Electric)Equal Opportunity & AccessibilityJDC Power Systems, LLC is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where all employment decisions are made on an individual basis without regard to characteristics protected by federal, state, or local law.JDC Power Systems, LLC, believes that supporting a respectful and inclusive workplace is critical to our success. JDC Power Systems, LLC is committed to making our application process accessible to all applicants and will provide reasonable accommodation upon request as required.