Field Support Specialist — Transformers, Circuit Breakers & Commissioning

JDC Power & Electric; Roswell (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k)

Paid time off

Certification support

Job summary

JDC Power Systems, LLC is seeking a Field Support Specialist to own the reliability of customer power systems at client sites. You will diagnose, service, and maintain transformers, breakers, LV/MV switchgear, and PLC-based controls, and lead commissioning to meet customer requirements.

You will train customers on basic operation, document activities, and manage remote troubleshooting to minimize downtime while prioritizing safety and quality. Travel nationwide is expected.

Qualifications

• High school diploma or equivalent; associate’s in electrical engineering preferred.
• NFPA 70E, OSHA 30 certifications are a plus.
• 3–5 years of field service experience with power systems, electrical equipment, or industrial controls.
• Ability to troubleshoot, maintain, and repair transformers and breakers.
• Strong troubleshooting mindset and practical problem-solving skills.

Responsibilities

• Diagnose, service, and maintain electrical assets—transformers, circuit breakers, LV/MV switchgear, and PLC-based controls—at customer sites.
• Execute testing and root-cause analysis to reduce downtime and improve performance.
• Lead commissioning and startup activities, validating functionality against customer requirements.
• Serve as the onsite point person—answer questions, train on basic operation and maintenance, and close visits with clear reports.
• Track time, parts, and work performed; coordinate with peers to meet deadlines and SLAs.
• Use remote troubleshooting to resolve issues when feasible.
• Adhere to safety protocols and maintain certifications; travel as required.

Skills

Troubleshooting

Customer communication

Field service experience

Documentation

Safety awareness

Education

High school diploma or equivalent

Associate’s degree in electrical engineering preferred

Tools

SCADA

ERP Software

PLC (Siemens, Schneider Electric)

Test gear

Microsoft Excel

Job description

Power critical operations—one system at a timeImagine arriving at a facility facing an unexpected outage. You review trends remotely, arrive prepared, verify protection settings, replace a suspect breaker component, and bring the line back safely—minutes count, and you make them matter. That’s the impact you’ll have as a Field Support Specialist with JDC Power Systems, LLC.Your missionOwn the reliability of customer power systems by combining sharp diagnostics, disciplined documentation, and outstanding service.Diagnose, service, and maintain electrical assets—transformers, circuit breakers, LV/MV switchgear, and PLC-based controls—at customer sites.Execute testing and root-cause analysis to cut downtime and improve performance.Lead commissioning and startup activities, validating functionality against customer requirements.Serve as the onsite point person—answer questions, train on basic operation and maintenance, and close visits with clear reports.Track time, parts, and work performed accurately; coordinate with peers to meet deadlines and SLAs.Use remote troubleshooting to resolve issues faster when feasible.Culture of safetyFollow OSHA and company protocols without exception.Engage in regular safety training and keep certifications active.What sets you up for successEducation and credentialsHigh school diploma or equivalent required; associate’s in electrical engineering or related field preferred.Relevant certifications (NFPA 70E, OSHA 30) are a plus.Background3–5 years of field service experience with power systems, electrical equipment, or industrial controls.Demonstrated ability to troubleshoot, maintain, and repair transformers and breakers.CapabilitiesStrong troubleshooting mindset and practical problem-solving skills.Comfort with field service software, ERP systems, and Microsoft Excel/Word.Customer-centered communication—able to make complex topics understandable.Independent, organized, and adaptable to changing priorities.Additional strengthsExperience with low- and medium-voltage equipment.Exposure to PLCs, SCADA, and protective relay systems.Must-havesFrequent travel with overnight stays to sites nationwide.Valid driver’s license and clean driving record.Dedication to safety and customer outcomes.Proficiency with common test gear (multimeters, breaker test equipment).Physical realities of the roleMobilityStand/walk for long periods (up to 8–12 hours/day).Kneel, bend, squat, crouch, and crawl within restricted spaces.Climb ladders/stairs; reach elevated platforms.Operate in indoor/outdoor industrial environments with dust, dirt, and temperature extremes.Strength and handlingLift/carry up to 50 lbs frequently.Move up to 75 lbs occasionally with assistance or mechanical aids.Push/pull and maneuver items like switchgear parts, cable reels, and test equipment.Precision and PPEUse hand/power tools and test instruments safely and accurately.Fine motor skills for cable terminations, wiring, and precise adjustments.Work while wearing gloves and full PPE, including arc-flash suits, hard hats, safety glasses, safety boots, and fall protection.Senses and environmentRead schematics, labels, and digital displays; distinguish conductor colors.Hear alarms, equipment tones, and verbal safety directions.Operate around energized/de-energized systems and in high-noise areas (hearing protection required).Travel and schedulingFrequent regional/national travel.Overtime, weekend work, and on-call rotations.Extended hours during commissioning/startup activities.Why you’ll thrive hereHands-on learning and career development in power systems and industrial controls.Competitive pay, health benefits, 401(k), and paid time off.Certification support and growth pathways.A collaborative team that values initiative and craftsmanship.Preferred proficienciesJourneyman’s LicenseElectrical InstallationElectrical TroubleshootingElectrical RepairOSHA 10-Hour Certification (OSHA 10)Relay TestingSCADA ExperienceField Service ReadinessMicrosoft ExcelTech stack you’ll encounterSCADAERP SoftwareProgrammable Logic Controller (PLC) (Siemens, Schneider Electric)Our commitments*JDC Power Systems, LLC is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where all employment decisions are made on an individual basis without regard to characteristics protected by federal, state, or local law.*JDC Power Systems, LLC, believes that supporting a respectful and inclusive workplace is critical to our success. JDC Power Systems, LLC is committed to making our application process accessible to all applicants and will provide reasonable accommodation upon request as required.