Field Service Tech FSR2

JDC Power Systems Inc.; Roswell (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading power systems company is seeking a Field Service Technician FSR2 in Roswell, GA. This role involves troubleshooting and maintaining electrical systems at client sites, ensuring high customer satisfaction through effective communication and independent service work. The ideal candidate has 3-5 years of relevant experience, strong technical skills, and a commitment to safety and quality service. This position requires travel to various locations and offers opportunities for growth in a supportive environment.

Qualifications

• 3-5 years of hands-on experience as a field service technician.
• Experience troubleshooting and maintaining electrical systems.
• Associates degree preferred but not required.

Responsibilities

• Troubleshoot, maintain and repair electrical systems at client sites.
• Serve as the primary contact for customers during service visits.
• Document service activities including test reports and results.

Skills

Troubleshooting skills

Customer service skills

Time management skills

Strong communication skills

Collaborative skills

Education

High school diploma or equivalent

Associate’s degree in Electrical or Mechanical Engineering

Tools

PLC systems

SCADA systems

Electrical tools and test equipment

Job description

Overview

JDC Power Systems, LLC is seeking a Field Service Technician FSR2 to join our team and support our field operations. In this role, you will perform troubleshooting, maintenance, and repair of electrical systems and industrial controls at client sites. As a FSR2 technician, you will take on more complex tasks and handle a wider range of responsibilities with increased independence. The ideal candidate will have hands-on experience with power systems, electrical equipment, and industrial controls, as well as a commitment to delivering high-quality service and customer satisfaction.

Perform troubleshooting, maintenance, and repair of electrical systems, including transformers, circuit breakers, LV/MV switchgear, PLC controls, and other electrical equipment.

Diagnose and resolve issues on-site with minimal supervision, ensuring minimal downtime and operational efficiency.

Perform inspections and testing to ensure systems are working correctly and meet industry standards.

Collaborate with senior technicians and engineers to handle complex service calls and escalate when necessary.

Responsibilities

• Customer Interaction and Support: Serve as the primary point of contact for customers during service visits, addressing technical issues, providing solutions, and ensuring high customer satisfaction.
• Documentation: Document and provide clear and accurate feedback on service activities, including test reports, troubleshooting results, and system performance.
• Operational Efficiency: Perform service work independently, prioritizing tasks and ensuring timely completion of all service requests.
• Service Coordination: Help organize and schedule service calls to ensure efficient service delivery and minimize downtime for clients.
• Resource Coordination: Work with internal teams to coordinate resources, parts, and tools required for service activities.
• Record Keeping: Maintain accurate records of service work, inventory, time tracking, and equipment usage.
• Remote Support: Use remote diagnostic tools and support junior and senior technicians in troubleshooting and resolving issues remotely.

Health & Safety Compliance

• Ensure all work complies with company safety protocols, OSHA guidelines, and industry regulations.
• Conduct site-specific safety assessments and audits, identifying potential hazards and mitigating risks.
• Complete safety briefings and provide guidance to junior technicians on maintaining a safe work environment.
• Stay up to date with new technology, trends, and industry best practices to continuously improve service quality.
• Identify opportunities for process improvements, suggesting enhancements to service delivery and customer experience.
• Contribute to the development and documentation of Standard Operating Procedures (SOPs) and best practices for field service activities.

Qualifications

• Education: High school diploma or equivalent required; Associate’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field preferred.
• Certifications: Certifications such as NFPA 70E, OSHA 30, or other technical certifications are a plus.
• Experience: 3-5 years of hands-on experience as a field service technician, with a focus on power systems, electrical equipment, or industrial controls.
• Demonstrated experience in troubleshooting, maintaining, and repairing complex electrical systems and components.
• Previous experience with field service management tools or software is a plus.
• Hands-on experience with PLCs, SCADA systems, transformers, circuit breakers, LV/MV switchgear, and protective relay systems.
• Strong troubleshooting and problem-solving skills, with the ability to independently resolve complex technical issues.
• Familiarity with standard electrical tools, test equipment (e.g., multimeters, relay test sets), and diagnostic software.
• Strong communication skills, with the ability to clearly explain technical issues and solutions to customers and team members.
• Strong time management skills, with the ability to prioritize and manage multiple service calls simultaneously.
• Ability to work collaboratively within a team.

Other Requirements

• Willingness and ability to travel frequently, with overnight stays to visit customer sites and JDC locations across the country.
• A valid driver’s license and clean driving record.
• Commitment to safety and ensuring customer satisfaction.
• Ability to read and interpret electrical drawings, schematics, and wiring diagrams.
• Extra Competencies: Experience with electrical systems at low and medium voltage levels.
• Basic experience with PLCs, SCADA systems, and protective relay systems is a plus.
• Location: Roswell, GA
• Travel Requirements: Travel is required on a daily/weekly basis to both customer sites and internal field service locations across the Region.

Why Join Us

JDC Power Systems, LLC is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where all employment decisions are made on an individual basis without regard to characteristics protected by federal, state, or local law. JDC Power Systems, LLC believes that supporting a respectful and inclusive workplace is critical to our success. JDC Power Systems, LLC is committed to making our application process accessible to all applicants and will provide reasonable accommodations upon request as required.