Luxury Wine & Market Retail Specialist

Carneros Inn, LLC; Napa (CA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

PTO

Job summary

Carneros Resort and Spa is seeking a Retail Associate to elevate guest experiences across MARKET and POST. You will blend luxury retail, gourmet offerings, and wine-focused hospitality to deliver personalized service in a fast-paced, high-touch environment.

The role requires enthusiasm for hospitality, strong communication, and the ability to work mornings, evenings, weekends, and events while maintaining a polished presence.

Qualifications

• High School Diploma or equivalent required.
• Food Handler Certification and RBS/Alcohol Awareness Certification required on hire.
• Experience in hospitality, retail, wine service, or luxury guest service preferred.

Responsibilities

• Welcome guests with warmth and genuine hospitality reflective of Carneros Resort and Spa standards.
• Provide engaging, personalized interactions through thoughtful recommendations and attentive service.
• Anticipate guest needs and deliver seamless experiences across MARKET and POST operations.
• Maintain polished appearance and professional demeanor at all times.
• Support on-site and off-site events as needed.
• Operate POS systems and handle transactions accurately.
• Stock, merchandise, and replenish displays; monitor inventory needs.

Skills

Hospitality focus

Guest service

Communication

POS experience

Wine knowledge

Education

High School Diploma or equivalent

Tools

POS Systems

Job description

Carneros Resort and Spa is seeking a Retail Associate to elevate guest experiences across MARKET and POST. You will blend luxury retail, gourmet offerings, and wine-focused hospitality to deliver personalized service in a fast-paced, high-touch environment.

The role requires enthusiasm for hospitality, strong communication, and the ability to work mornings, evenings, weekends, and events while maintaining a polished presence.