Luxury Wine & Retail Concierge

Carneros Resort and Spa; Napa (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (Health & D

Life Insurance & Disability

Job summary

Carneros Resort and Spa is seeking a Retail Associate to deliver elevated guest experiences across MARKET and POST, combining luxury retail with wine-focused hospitality. The role requires hospitality instincts and the ability to work in a fast-paced environment.

You will welcome guests, support tasting experiences, operate POS, upsell thoughtfully, and maintain polished retail spaces. Flexible scheduling including mornings, evenings, weekends, and holidays is required, with competitive hourly

Qualifications

• Previous experience in hospitality, retail, food and beverage, wine service, tasting rooms, or luxury guest service preferred.
• Barista or coffee service experience preferred.
• Wine sales or tasting room experience preferred.
• Valid Food Handler Certification and RBS/Alcohol Awareness Certification required upon hire and maintained throughout employment.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality reflective of Carneros Resort and Spa standards.
• Create engaging and personalized guest interactions through thoughtful recommendations, storytelling, and attentive service.
• Anticipate guest needs and provide seamless service experiences across both MARKET and POST operations.
• Support direct-to-consumer sales goals through thoughtful recommendations and upselling opportunities.
• Pour and serve alcoholic beverages responsibly and in accordance with California regulations and resort standards.
• Operate POS systems accurately and handle cash transactions.

Skills

Hospitality experience

Guest service

Communication

Attention to detail

Cash handling

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Carneros Resort and Spa is seeking a Retail Associate to deliver elevated guest experiences across MARKET and POST, combining luxury retail with wine-focused hospitality. The role requires hospitality instincts and the ability to work in a fast-paced environment.

You will welcome guests, support tasting experiences, operate POS, upsell thoughtfully, and maintain polished retail spaces. Flexible scheduling including mornings, evenings, weekends, and holidays is required, with competitive hourly