Luxury Wine Experience Lead - Private Tastings

Ste. Michelle Wine Estates; Woodinville (WA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health Care Coverage including medical

Paid Vacation & Holidays

401(k) with Employer Match

Employee Wine Discounts

Job summary

Ste. Michelle Wine Estates in Woodinville, WA seeks a Luxury Wine Experience Supervisor to lead day-to-day hospitality floor execution, support the tasting salon, and ensure guests feel an elevated connection to the wine, history, and brand.

You will host intimate tastings, coach a hospitality team, manage events, and drive wine sales through personalized service, CRM notes, and member programs, while upholding luxury standards.

Qualifications

• Polished hospitality, luxury guest focus, and wine knowledge.
• Experience supervising teams in a retail or hospitality setting is preferred.
• Strong communication and relationship-building for discerning guests.

Responsibilities

• Lead day-to-day hospitality floor execution and support tasting salon experiences.
• Host intimate tastings and private experiences.
• Coach and supervise hospitality team and ensure service standards.
• Handle cash, POS readiness, and daily reconciliations.
• Drive wine sales and member programs through personalized service.

Skills

Polished hospitality

Wine knowledge

Calm problem solving

Cash handling

Responsible alcohol service

Coaching by example

Communication

Customer service

Sales

Relationship-building

Guest engagement

Prioritization

CRM experience (preferred)

Education

High School Diploma or equivalent

Class 12 MAST Permit

Food Handler's Permit

WSET Level 3 certification or equivalent wine education

Tools

POS systems

Reservation platforms

CRM databases

Job description

Ste. Michelle Wine Estates in Woodinville, WA seeks a Luxury Wine Experience Supervisor to lead day-to-day hospitality floor execution, support the tasting salon, and ensure guests feel an elevated connection to the wine, history, and brand.

You will host intimate tastings, coach a hospitality team, manage events, and drive wine sales through personalized service, CRM notes, and member programs, while upholding luxury standards.