Luxury Wine Experience Supervisor

Ste. Michelle Wine Estates; Woodinville (WA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Health Care Coverage including medical

Paid Vacation & Holidays

401(k) with Employer Match

Employee Wine Discounts

Job summary

Ste. Michelle Wine Estates in Woodinville, WA seeks a Luxury Wine Experience Supervisor to lead day-to-day hospitality floor execution, support the tasting salon, and ensure guests feel an elevated connection to the wine, history, and brand.

You will host intimate tastings, coach a hospitality team, manage events, and drive wine sales through personalized service, CRM notes, and member programs, while upholding luxury standards.

Qualifications

• Polished hospitality, luxury guest focus, and wine knowledge.
• Experience supervising teams in a retail or hospitality setting is preferred.
• Strong communication and relationship-building for discerning guests.

Responsibilities

• Lead day-to-day hospitality floor execution and support tasting salon experiences.
• Host intimate tastings and private experiences.
• Coach and supervise hospitality team and ensure service standards.
• Handle cash, POS readiness, and daily reconciliations.
• Drive wine sales and member programs through personalized service.

Skills

Polished hospitality

Wine knowledge

Calm problem solving

Cash handling

Responsible alcohol service

Coaching by example

Communication

Customer service

Sales

Relationship-building

Guest engagement

Prioritization

CRM experience (preferred)

Education

High School Diploma or equivalent

Class 12 MAST Permit

Food Handler's Permit

WSET Level 3 certification or equivalent wine education

Tools

POS systems

Reservation platforms

CRM databases

Job description

A Luxury Wine Experience Supervisor job in Woodinville, WA is available at Chateau Ste. Michelle for the Trothe brand. The Luxury Wine Experience Supervisor sets the tone for the Trothe guest experience by leading day-to-day hospitality floor execution, supporting the tasting salon experience, and ensuring every guest feels a genuine, elevated connection to the wine, the history and the brand.

As a supervisor within the hospitality team, this role balances luxury service, team support, operational discipline, and relationship-based selling. The Luxury Wine Experience Supervisor hosts intimate tastings and private experiences while helping keep the team informed on daily priorities, guest needs, promotions, special events, inventory updates, and service standards.

Success in this role requires polished hospitality, strong wine knowledge, calm problem solving, accurate cash handling, responsible alcohol service, and the ability to coach by example in a fast-paced, luxury guest environment.

This is a full-time, hourly role eligible for tips. This position requires availability to work evenings, weekends, holidays, and special events.

Ste. Michelle Wine Estates is a Pacific Northwest icon and Washington state's original premium wine company. With roots dating back to 1933, Ste. Michelle helped define American fine wine, earning recognition as one of the nation's most respected premium wine producers. Today, our wines are enjoyed across all 50 states and in more than 100 countries around the world.

Locally owned by the Wyckoff family of Eastern Washington, Ste. Michelle Wine Estates is dedicated to crafting exceptional wines that reflect the distinctive character of Washington and Oregon's renowned growing regions. Our award-winning portfolio includes Chateau Ste. Michelle, 14 Hands, Columbia Crest, Liquid Light, ESTIVAL, ETHOS, Spring Valley Vineyard, and Northstar of Washington. Ste. Michelle Wine Estates also serves as the sales agent for Oregon wineries A to Z Wineworks, Erath and REX HILL, and for Trothe and Sagebreaker from Washington's Horse Heaven Hills AVA.

Luxury Wine Experience Supervisor job responsibilities include:

• Create exceptional guest experiences that reflect the Trothe brand and exceed expectations.
• Provide personalized service to guests, members, collectors, and VIP clientele.
• Maintain strong knowledge of Trothe wines, allocation offerings, and member programs.
• Assist with the daily supervision of the hospitality team while supporting exceptional service standards.
• Support opening and closing procedures, including cash handling, POS readiness, tasting room setup, and daily reconciliation.
• Stay informed of daily events, promotions, guest notes, and operational priorities to ensure team alignment.
• Model professional communication, elevated service, and effective problem-solving.
• Build meaningful relationships with guests, members, collectors, and prospective clients.
• Foster loyalty through thoughtful engagement and personalized service.
• Introduce guests to Trothe membership, allocation, and mailing list opportunities in a natural and guest-focused manner.
• Capture guest preferences and insights to support future personalized experiences.
• Serve as an ambassador for Trothe, representing the brand's values, quality, and commitment to excellence.
• Ensure hospitality spaces are maintained to high standards of cleanliness, presentation, and readiness.
• Deliver exceptional service and attention to detail throughout every guest interaction.
• Professionally resolve guest concerns with a calm and solution-oriented approach.
• Support private events, member experiences, winemaker dinners, and exclusive brand activations.
• Assist with event setup, execution, guest flow, and breakdown.
• Partner with hospitality, culinary, winemaking, events, and direct-to-consumer teams to create seamless guest experiences.
• Utilize a consultative approach to drive wine sales, allocation participation, membership growth, and guest engagement.
• Operate POS systems to accurately process wine, merchandise, membership, and tasting experience transactions.
• Maintain awareness of inventory levels, wine availability, and sample usage.
• Support wine club and eCommerce fulfillment needs, including order processing, packing, and pickup support.
• Maintain proficiency with POS, CRM, reservation, and other hospitality systems.
• Follow all company policies and responsible alcohol service requirements.

Physical requirements:

• Ability to lift and carry 50 pounds.
• Stand and walk for extended periods of time.

Position requirements:

• Must be at least 21 years of age with high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• WSET Level 3 certification or equivalent wine education required.
• Minimum of two (2) years of supervisory experience with the ability to train and develop employees in a retail environment.
• Minimum three (3) years of customer service, hospitality, wine sales, luxury retail, fine dining, boutique hotel, private club, or similar guest‑facing experience.
• Exceptional communication, customer service, sales, and relationship‑building skills.
• Ability to confidently engage discerning guests and provide polished, personalized service.
• Strong organizational skills and ability to prioritize while handling multiple tasks in a dynamic environment.
• Proficiency in POS systems, reservation platforms, and basic computer skills required.
• Experience with CRM databases, guest preference notes, allocation programs, or luxury clientele practices preferred.
• Demonstrated passion for wine, hospitality, and creating memorable guest experiences.
• Familiarity with Ste. Michelle Wine Estates portfolio and direct‑to‑consumer operations preferred.
• Luxury hospitality, concierge, private club, fine wine, or ultra‑premium brand experience preferred.
• Knowledge of Washington wine regions, viticulture, vineyard sourcing, and premium wine production preferred.
• History of responsible use of alcohol and appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation:

$26.54 - $34.54 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full‑time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match
• Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care: We put people first - our team, our consumers, our customers, our communities.

We Collaborate: We believe there is nothing we can’t accomplish - together - and we believe lifting up those around us is essential to achieving both individual and collective success.

Harvest your potential, Uncork the possibilities! If you are interested in the Luxury Wine Experience Supervisor job in Woodinville, WA.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

Qualifications

Education

High School (required)