Luxury Wine Ambassador

Ste. Michelle Rebrand; Woodinville (WA); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Health care coverage

Paid vacation & holidays

401(k) with employer match

Employee wine discounts

Job summary

Ste. Michelle Wine Estates is seeking a Luxury Wine Ambassador to greet guests in Woodinville, WA and deliver ultra-premium Trothe experiences.

You will host tastings, share wine knowledge, and curate personalized journeys for collectors and members in a luxury hospitality setting. The role emphasizes relationship-building, exclusive events, and a consultative sales approach, with availability for evenings, weekends, and special occasions.

Qualifications

• Must be at least 21 years of age with a high school diploma or equivalent.
• WSET Level 2 or higher, Court of Master Sommeliers certification, or equivalent wine education preferred.
• Minimum three years of customer service, hospitality, wine sales, luxury retail, fine dining, private club, or similar guest-facing experience.

Responsibilities

• Welcome guests with polished hospitality and personalize experiences.
• Host intimate tasting experiences and exclusive brand events.
• Communicate tasting notes and brand stories clearly and confidently.
• Anticipate guest needs and provide seamless service.
• Develop connections with guests, collectors, and VIP clients.
• Support private events and guest experiences with coordination.

Skills

Hospitality knowledge

Wine sales

Customer service

Communication

Education

High school diploma or equivalent

WSET Level 2 or higher

Tools

POS systems

CRM platforms

Reservation platforms

Job description

• On-site
• 08. Retail
• Full-Time
• Requisition #: LUXUR003735

Description

A Luxury Wine Ambassador job in Woodinville, WA is available at Chateau Ste. Michelle for the Trothe brand. The Luxury Wine Ambassador serves as a trusted host, storyteller, and brand ambassador, creating deeply personal connections with guests through impeccable hospitality, elevated wine knowledge, and genuine relationship building.

As the face of the Trothe experience, this role delivers intimate, ultra-premium wine experiences for collectors, members, and discerning guests. The Luxury Wine Ambassador creates memorable moments that reflect the rarity, craftsmanship, and prestige of the Trothe brand while cultivating long-term relationships that inspire loyalty, advocacy, and direct-to-consumer growth. Success in this role requires a passion for hospitality, a commitment to excellence, and the ability to anticipate guest needs with elegance, warmth, and exceptional attention to detail.

This is a full-time, hourly role that is eligible for tips. This position requires availability to work evenings, weekends, holidays, and special events.

Ste. Michelle Wine Estates is a Pacific Northwest icon and Washington state's original premium wine company. With roots dating back to 1933, Ste. Michelle helped define American fine wine, earning recognition as one of the nation's most respected premium wine producers. Today, our wines are enjoyed across all 50 states and in more than 100 countries around the world.

Locally owned by the Wyckoff family of Eastern Washington, Ste. Michelle Wine Estates is dedicated to crafting exceptional wines that reflect the distinctive character of Washington and Oregon's renowned growing regions. Our award-winning portfolio includes Chateau Ste. Michelle, 14 Hands, Columbia Crest, Liquid Light, ESTIVAL, ETHOS, Spring Valley Vineyard, and Northstar of Washington. Ste. Michelle Wine Estates also serves as the sales agent for Oregon wineries A to Z Wineworks, Erath and REX HILL, and for Trothe and Sagebreaker from Washington’s Horse Heaven Hills AVA.

• Welcome guests with polished, genuine hospitality and create highly personalized experiences tailored to individual interests, preferences, and occasion.
• Host intimate tasting experiences, private appointments, and exclusive brand events that showcase the artistry, vineyard sourcing, and winemaking philosophy of Trothe.
• Artfully communicate tasting notes, vintage characteristics, vineyard details, production methods, and brand story in a confident, engaging, and approachable manner.
• Anticipate guest needs and provide seamless, intuitive service that exceeds expectations at every touchpoint.
• Develop meaningful connections with guests, collectors, members, VIP clientele, and prospective allocation clients.
• Foster brand loyalty through thoughtful engagement, personalized follow-up, and memorable service moments.
• Introduce guests to Trothe membership, allocation, and mailing list opportunities through relationship-based conversations that enhance the guest journey and support long-term client development.
• Serve as an ambassador for Trothe, consistently conveying the brand’s values, exclusivity, craftsmanship, and commitment to excellence.
• Ensure all hospitality spaces are maintained to ultra-premium standards of cleanliness, presentation, readiness, and ambiance.
• Uphold elevated service standards and professionally address guest questions or concerns while maintaining a calm, solution-oriented luxury service approach.
• Support private events, member experiences, winemaker dinners, and exclusive brand activations.
• Assist with event preparation, guest flow, execution, and breakdown while preserving a polished guest environment.
• Collaborate with hospitality, culinary, winemaking, events, and direct-to-consumer teams to deliver seamless, premium experiences.
• Curate thoughtful wine selections and collection-building recommendations that align with guest preferences while supporting sales and long-term client engagement.
• Utilize a consultative, service-first sales approach to drive wine sales, allocationparticipation, and membership growth.
• Maintain proficiency in POS systems, CRM tools, reservation platforms, and guest notes to support luxury clientele and service execution.
• Assist with fulfillment needs, wine shipments, client gifts, special requests, and order processing while maintaining awareness of inventory, wine availability, and presentation standards.

Physical requirements:

• Ability to lift and carry 50 pounds.
• Stand and walk for extended periods of time.

Position requirements:

• Must be at least 21 years of age with high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler’s Permit required.
• WSET Level 2 or higher, Court of Master Sommeliers certification, or equivalent wine education preferred.
• Minimum three (3) years of customer service, hospitality, wine sales, luxury retail, fine dining, boutique hotel, private club, or similar guest-facing experience.
• Exceptional communication, customer service, sales, and relationship-building skills.
• Ability to confidently engage discerning guests and provide polished, personalized service.
• Strong organizational skills and ability to prioritize while handling multiple tasks in a dynamic environment.
• Proficiency in POS systems, reservation platforms, and basic computer skills required.
• Experience with CRM databases, guest preference notes, allocation programs, or luxury clientele practices preferred.
• Demonstrated passion for wine, hospitality, and creating memorable guest experiences.
• Familiarity with Ste. Michelle Wine Estates portfolio and direct-to-consumer operations preferred.
• Luxury hospitality, concierge, private club, fine wine, or ultra-premium brand experience preferred.
• Knowledge of Washington wine regions, viticulture, vineyard sourcing, and premium wine production preferred.
• History of responsible use of alcohol and appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation:

$19.45 – $25.27 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs thatinspire andreward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match
• Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care: We put people first – our team, our consumers, our customers, our communities.

We Collaborate: We believe there is nothing we can’t accomplish – together – and we believe lifting up those around us is essential to achieving both individual and collective success.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's " Equal Employment Opportunity is The Law " poster.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.