Luxury Watch/Fine Jewelry Retail Private Client Advisor - FT

Avi & Co.; Aspen (CO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid time off

Flexible Spending Account

Commuter Benefits

Employee Assistance Program

Job summary

Avi & Co. in Aspen, CO seeks a self-motivated sales closer for luxury watches and jewelry. Ideal candidates have experience in high-end retail, are shrewd negotiators, and possess excellent customer service skills. Responsibilities include providing luxury-oriented service, answering client inquiries, and maintaining product knowledge. Benefits include medical and dental insurance, paid time off, and commuter benefits. This full-time position requires dedication to client satisfaction and the ability to adapt in a fast-paced environment.

Qualifications

• Proven experience with a client book in luxury watch or fine jewelry.
• Technologically savvy with ability to use multiple screens.
• Exceptional customer service and negotiation skills.

Responsibilities

• Deliver luxury-oriented customer service.
• Answer client inquiries and provide product recommendations.
• Maintain a knowledge base of evolving products.

Skills

Luxury Watch and/or Fine Jewelry experience

Negotiation skills

Technologically savvy

Organizational skills

Customer service skills

Attention to detail

Excellent communication skills

Ability to work in fast-paced environments

Basic computer skills

Bi-lingual

Tools

Microsoft Office

Job description

Compensation:

• Base salary: $80,000 - $90,000 annually, plus uncapped commission.
• On-Target Earnings (base + commission): $100,000 - $150,000+, with uncapped upside.

Who We Are:

At Avi & Co., we set the benchmark for excellence in the luxury watch and jewelry industry. Known for delivering exceptional timepieces from the world’s most luxurious brands, such as Richard Mille, Audemars Piguet, Patek Philippe, and Rolex, as well as our own line of watches and fine jewelry, we pride ourselves on our industry leadership and commitment to excellence.

This role is best suited for a self‑motivated sales closer with a desire for high earnings!

Primary Responsibilities:

• Deliver luxury‑oriented customer service.
• Be enthusiastic and demonstrate a passion for watches.
• Provide information about the products and services to our prospective clients.
• Answer client questions and suggestively sell products via product recommendations.
• Answer emails daily, promptly, accurately, and courteously.
• Develop and maintain a knowledge base of the evolving products and services.
• Serve as primary contact for customer inquiries about brands' websites, products, and brands' policies.
• Listen well, ask thoughtful questions, seek to understand your client’s needs, and engage in digital Q&A and conversations.
• Handle client issues with outstanding diplomatic skills.
• Present all offers to the Sales Manager.

Qualifications:

• Luxury Watch and/or Fine Jewelry experience with an existing client book is a requirement.
• Ideal candidates are shrewd negotiators and do not mind working odd hours.
• Stay on top of product knowledge.
• Technologically savvy - able to navigate a computer with multiple windows and screens.
• Highly organized and able to quickly shift between priority tasks.
• Strong attention to detail, extraordinary skills in customer service (High Touch), and proven ability to handle sensitive situations deftly.
• Ability to adapt and quickly change the course of action.
• Excellent written communication skills, as well as impeccable grammar and punctuation.
• Open to receiving feedback, coaching, and constructive criticism.
• Ability to work in a fast‑paced, intense environment, while remaining positive.
• Basic computer skills, along with working knowledge of Microsoft Office programs.
• Bi‑lingual is a plus.

Benefits:

• Oxford/UHC Medical Insurance.
• VSP Vision & Guardian Dental Insurance.
• Time Away - (Paid time off, Paid sick days, Paid holidays).
• Flexible Spending Account.
• Commuter Benefits.
• ADP Employee Assistance Program.
• ADP Discount Programs (auto/home insurance, cell phones, travel, etc.).

Shift:

• 8-hour shift.

Hours of Operation:

• Sunday- Friday 10:30 AM- 7:00PM.