Luxury Watch Client Advisor | Elevate Service & Sales

LVMH; New York (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

Tiffany & Co. is seeking a Watch Specialist to embody the Tiffany brand and deliver extraordinary client experiences at The Landmark. You will build relationships, mentor peers, and drive sales through a focused specialist category, leveraging deep product knowledge and a strong client network.

You will support hospitality standards, partner with store leadership, and contribute to achieving sales goals while maintaining brand integrity and elevated service across all client interactions.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Experience in a Timepiece specific or Watches and Jewelry retail business.
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly and annual store sales plan.
• Capture client data and input into Landmark client book.
• Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business specifically focused on category sales.
• Drive business through key product pillars with a specific focus on the Specialist category.
• Prospecting and developing external and existing category specific clients.
• Maintain knowledge of specialist category competitors and market trends.
• Possess a proven level of understanding of Tiffany & Co. category specific product offerings and partner regularly with Landmark CA’s to leverage this knowledge into closing sales.

Skills

Retail experience

Luxury retail

Sales achievement

Hours flexibility

POS systems

Outlook/email

Diversity experience

Education

College degree

Gemologist training / GIA coursework

Tools

Microsoft Outlook

POS systems

Client tracking systems

Job description

Tiffany & Co. is seeking a Watch Specialist to embody the Tiffany brand and deliver extraordinary client experiences at The Landmark. You will build relationships, mentor peers, and drive sales through a focused specialist category, leveraging deep product knowledge and a strong client network.

You will support hospitality standards, partner with store leadership, and contribute to achieving sales goals while maintaining brand integrity and elevated service across all client interactions.