Client Advisor, Watch Specialist - The Landmark

Tiffany & Co.; New York (NY); On-site; USD 3,057,000 - 4,136,000; Full time

Benefits offered by this job

Competitive pay

Global benefits

Parental leave

Job summary

Tiffany & Co. is seeking a Watch Specialist in New York to embody the brand in every client interaction and to lead with an entrepreneurial spirit. You will cultivate relationships, mentor peers, and drive sales while maintaining the high standards of service that define the Tiffany experience.

Responsibilities include deepening client loyalty, achieving sales plans, capturing client data, and staying informed about category offerings. Strong communication and POS proficiency are essential.

Qualifications

• Retail or luxury retail experience, or related client-facing roles.
• Experience in Timepiece or Watches and Jewelry retail.
• Proven track record in achieving sales results.
• Ability to work non-traditional hours, including nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with POS systems, client tracking systems, and Outlook/email.
• Authorization to work in the United States.

Responsibilities

• Deepen client relationships and drive loyalty and spend.
• Consistently achieve or exceed store sales plans.
• Capture client data into Landmark client book.
• Cultivate new and existing client relationships.
• Deliver sales through repeat client business within specialist category.
• Maintain knowledge of Tiffany category offerings and collaborate with Landmark CA’s.

Skills

Sales experience

Client relations

Communication

Flexibility

Education

College degree

Graduate Gemologist

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

Watch Specialists hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Watch Specialist is an excellent communicator and brand ambassador. Their passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. Developing client relationships, mentoring peers, and exceeding sales plan is first and foremost in their skill set. The love of building their own business with their entrepreneurial spirit and elevated service makes them a leader within the Landmark business.

Sales:

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly and annual store sales plan.
• Capture client data and input into Landmark client book.
• Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business specifically focused on category sales.
• Drive business through key product pillars with a specific focus on the Specialist category.
• Prospecting and developing external and existing category specific clients.
• Maintain knowledge of specialist category competitors and market trends.
• Posses a proven level of understanding of Tiffany & Co. category specific product offerings and partner regularly with Landmark CA’s to leverage this knowledge into closing sales.

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch.
• Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Work with store leadership and cross-functional partners to maintain merchandise standards and deliver day to day feedback and suggestions on driving the category.

Qualifications:

Required Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Experience in a Timepiece specific or Watches and Jewelry retail business
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree, previous Gemological Institute of America (GIA) course work, or specialized certification in relevant category is preferred.
• Proficiency in multiple languages.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The hiring range for this position ranges from $22.19 - $30.02. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.