Luxury Virtual Boutique Sales Specialist

Watches of Switzerland Group PLC; Sunrise, FL; Remote; USD 40,000 - 60,000; Full time

Job summary

A luxury retail company in the United States seeks a Virtual Boutique Sales Professional to provide exceptional client experiences via live chat and email, achieve sales goals, and develop product knowledge. Ideal candidates will have luxury retail experience and strong communication skills. This is a full-time, entry-level role with a flexible schedule.

Qualifications

• 2+ years luxury retail experience.
• Knowledge of eCommerce practices in retail.
• Accuracy and attention to detail needed.

Responsibilities

• Achieve or exceed individual and eCommerce sales goals.
• Conduct follow-up calls with clients.
• Deliver an exceptional client experience.

Skills

Luxury retail experience

Excellent written and verbal communication skills

Strong organizational and follow-up skills

Proficient with technology

Education

College degree or relevant field experience

Tools

Shopify

SAP

LiveChat

Job description

Job Objective

As a Virtual Boutique Sales Professional, you will play a vital role in delivering an exceptional experience to existing and potential clients who visit our websites. You will use your expertise for sales consultations via live chat, telephone and email. The Virtual Boutique Sales Professional is very knowledgeable about company merchandise and remains continuously up to date as new products are introduced. The incumbent strives to create a good impression and delivers memorable service to clients.

Job Objective

As a Virtual Boutique Sales Professional, you will play a vital role in delivering an exceptional experience to existing and potential clients who visit our websites. You will use your expertise for sales consultations via live chat, telephone and email. The Virtual Boutique Sales Professional is very knowledgeable about company merchandise and remains continuously up to date as new products are introduced. The incumbent strives to create a good impression and delivers memorable service to clients.

Responsibilities

• Consistently achieves or exceeds established individual and Ecommerce sales goals
• Facilitate the processing of an Ecommerce order as needed
• Actively logs into varies workstream queues during scheduled hours
• Conduct follow up calls to existing and potential Ecommerce clients
• Delivering an exceptional client experience
• Provide the highest standard of brand representation
• Convert digital and direct contact leads into Ecommerce sale
• Continuous development of product knowledge via onsite training and e-learning modules
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional client experience
• Follows all company policies and procedures
  
  

Working Conditions and Environment

• Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays
• Adhering to professional attire dress code
  
  

Essential Experience & Requirements

• 2+ years of luxury retail experience
• Minimum 2 year college degree or relevant field experience
• Knowledge of E-commerce practices in a retail environment
• Proficient with technology
• Excellent written and verbal communication skills
• Proven ability to drive and exceed individual KPIs
• Proven ability to build lasting relationships with clients and colleagues
• Strong organizational and follow-up skills
• Accuracy and attention to detail needed
  
  

Desired Experience & Requirements

• Watch and/or jewelry product knowledge
• Familiarity with Shopify, SAP, and LiveChat
• Experience with online/remote selling