Luxury Vehicle Concierge & Tech Experience

Krause Auto Group; Myrtle Beach (SC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation PTO and holidays

Employee discounts on vehicles parts &

service

Professional development and training

Job summary

Mercedes-Benz of Myrtle Beach is seeking a dynamic Product Concierge to elevate the ownership experience with expert knowledge of vehicle technology and personalized delivery experiences. You will educate clients on luxury features, support mobile apps, and collaborate with sales and service teams to ensure satisfaction.

This role offers growth within a prestigious brand and a fast-paced luxury retail environment.

Qualifications

• Requires a valid driver’s license with a clean driving record.
• Flexibility to work weekends and varying shifts.

Responsibilities

• Welcome customers and create an exceptional first impression.
• Conduct personalized vehicle delivery experiences for sold clients.
• Schedule and complete encore delivery appointments to reinforce vehicle features and technology.
• Build strong customer relationships through professionalism, enthusiasm, and attention to detail.
• Become an expert on Mercedes-Benz vehicle features, technology, safety systems, and infotainment platforms.
• Demonstrate vehicle technology and advanced features in an easy-to-understand way.
• Assist customers with vehicle personalization, settings, and connectivity features.
• Support customers with Mercedes-Benz mobile apps, remote services, and digital platforms.
• Help answer customer questions related to vehicle systems and technology.
• Troubleshoot basic connectivity and technology concerns.
• Collaborate with sales and service teams to ensure customer satisfaction.
• Participate in ongoing Mercedes-Benz training, workshops, and education courses.
• Create a positive and informative ownership experience for every customer.
• Showroom presentation and vehicle merchandising; maintain organized inventory; support dealership events and customer engagement initiatives.

Skills

Passion for luxury vehicles

Strong communication

Professional personality

Explain technology simply

Organizational skills

Teamwork

Professional appearance

Job description

Mercedes-Benz of Myrtle Beach is seeking a dynamic Product Concierge to elevate the ownership experience with expert knowledge of vehicle technology and personalized delivery experiences. You will educate clients on luxury features, support mobile apps, and collaborate with sales and service teams to ensure satisfaction.

This role offers growth within a prestigious brand and a fast-paced luxury retail environment.