Luxury Auto Technology Concierge

Avondale Dealerships; Grapevine (TX); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Dental

Vision

401K Retirement Plan

Paid Holidays/Vacation/Paid Time Off

Tuition and Tool Reimbursement

Employee Assistance Program

Job summary

Avondale Mercedes-Benz Grapevine is seeking a Product Concierge to ensure an extraordinary client experience by providing front-line support for complex vehicle technologies. You will personalize the ownership experience, program settings, and guide clients through features during ownership.

The role emphasizes people skills, strong communication, and the ability to explain Mercedes technology clearly while maintaining thorough client records in CRM and collaborating with Sales and Service teams.

Qualifications

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Ensures all vehicles have met all pre-delivery checklist requirements.
• Programs personalized settings for clients.
• Assesses client’s knowledge and priorities to personalize the client experience.
• Explains and demonstrates vehicle features and technologies while focusing on client comfort.
• Maintains a high degree of product and technical knowledge for Mercedes products and technologies.
• Trains sales and service staff on key technologies and how to best explain and demonstrate them.
• Maintains client records in CRM to accurately show re-delivery appointments, phone calls, or emails.

Skills

People skills

Customer service

Communication skills

Technical aptitude

Education

Bachelor's degree

Tools

CRM software

Job description

Avondale Mercedes-Benz Grapevine is seeking a Product Concierge to ensure an extraordinary client experience by providing front-line support for complex vehicle technologies. You will personalize the ownership experience, program settings, and guide clients through features during ownership.

The role emphasizes people skills, strong communication, and the ability to explain Mercedes technology clearly while maintaining thorough client records in CRM and collaborating with Sales and Service teams.