Product Specialist

Mercedes-Benz of Atlanta Northeast; Duluth (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Free health insurance option

401(k) with company match

HSA contributions

Dental & vision insurance

Paid vacation and holidays

Employee discounts on vehicles, parts,

Professional development and training

Job summary

Krause Auto Group is seeking a personable Product Concierge to join our luxury dealership team. As a Product Specialist, you’ll serve as a technology and product expert, delivering an elevated ownership experience for Mercedes-Benz and other premium brands.

You’ll welcome customers, demonstrate features, liaise with sales and service, and stay current on Mercedes-Benz technology. A passion for luxury vehicles and exceptional service will help you grow professionally in a fast-paced, family-owned

Qualifications

• Passion for luxury vehicles, technology and customer experience.
• Strong communication and interpersonal skills.
• Willingness to learn and grow within a team environment.

Responsibilities

• Welcome customers and create a strong first impression.
• Demonstrate Mercedes-Benz vehicle features and technology to customers.
• Support showroom presentation and inventory management.
• Collaborate with sales and service teams to ensure customer satisfaction.
• Provide ongoing product education and training participation.

Skills

Customer service

Communication

Technology support

Team-oriented

Tools

Smartphone / tablets

Job description

Product Specialist

Customer Experience | Luxury Brand Exposure | Career Growth Opportunity

Krause Auto Group

Launch Your Automotive Career with One of the World’s Most Prestigious Brands

Krause Auto Group is seeking an energetic, tech-savvy, and customer-focused Product Concierge to join our growing team. This is an exciting opportunity for someone passionate about luxury vehicles, technology, and delivering an exceptional customer experience.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You'll Love It Here

• Opportunity to work with the prestigious Mercedes-Benz brand
• Career growth opportunities - we promote from within
• Paid training and ongoing education
• Fast-paced, luxury retail environment
• Supportive and team-oriented culture
• Opportunity to build long-term relationships with customers
• Family-owned and operated organization
• Long-term career stability and advancement potential

Benefits We Offer

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Employee discounts on vehicles, parts & service
• Professional development and manufacturer training opportunities

What You'll Do

As a Mercedes-Benz Product Concierge, you’ll help create an elevated ownership experience while serving as a technology and product expert for our customers.

Customer Experience & Vehicle Delivery

• Welcome customers and create an exceptional first impression
• Conduct personalized vehicle delivery experiences for sold clients
• Schedule and complete encore delivery appointments to reinforce vehicle features and technology
• Build strong customer relationships through professionalism, enthusiasm, and attention to detail

Product Knowledge & Technology Support

• Become an expert on Mercedes-Benz vehicle features, technology, safety systems, and infotainment platforms
• Demonstrate vehicle technology and advanced features in an easy-to-understand way
• Assist customers with vehicle personalization, settings, and connectivity features
• Support customers with Mercedes-Benz mobile apps, remote services, and digital platforms

Technical Support & Customer Education

• Help answer customer questions related to vehicle systems and technology
• Troubleshoot basic connectivity and technology concerns
• Collaborate with sales and service teams to ensure customer satisfaction
• Participate in ongoing Mercedes-Benz training, workshops, and education courses
• Create a positive and informative ownership experience for every customer

Inventory & Showroom Support

• Assist with showroom presentation and vehicle merchandising
• Help maintain organized and presentation-ready inventory
• Support dealership events and customer engagement initiatives

What You Bring

• Passion for luxury vehicles, technology, and customer experience
• Strong communication and interpersonal skills
• Positive, outgoing, and professional personality
• Ability to explain technology in a simple and engaging way
• Strong organizational and multitasking abilities
• Team-oriented mindset with a willingness to learn and grow
• Professional appearance and customer-first attitude

Requirements:

• Valid driver’s license with a clean driving record
• Ability to work flexible schedules, including some weekends

Why Krause Auto Group?

• Opportunity to represent one of the world’s most iconic luxury automotive brands
• Career path opportunities within sales, service, leadership, and customer experience
• Leadership team committed to employee growth and development
• Modern dealership environment focused on customer excellence

Perfect For Candidates With Backgrounds In:

• Hospitality
• Luxury retail
• Customer service
• Technology support
• Brand ambassador roles
• Automotive enthusiasts
• Recent graduates looking to begin a professional career

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.