Luxury Valet & Guest Experience Lead

ADP; Los Angeles (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

The Chateau Marmont in Los Angeles is seeking a Part-Time Bell/Valet Manager to oversee the Front Office/Valet, including scheduling, payroll, budgeting and staff development, while delivering exceptional guest service.

Applicants should have 7+ years in a luxury hotel, be available for nights/weekends/holidays, and adhere to Forbes Travel Guide standards; lifting 40–50 pounds and physical demands are required for this role.

Qualifications

• 7+ years’ work experience in a luxury hotel.
• Must have full availability and the ability to work a flexible schedule to include nights, weekends, and holidays.

Responsibilities

• Manage all aspects of the Bell/Valet department including scheduling, payroll, reporting, budgets, forecasting, development, recruiting, hiring, terminating, training, coaching and leading.
• Recommend and participate in actions related to staff performance, hiring, discipline and terminations.
• Protect guest and hotel assets, including proper use of Flash Parking, damage assessment, tagging and ticketing, payments, and tip pooling process.
• Maintain a safe workplace by conducting property walks and surveillance. Monitor traffic and crowd flow at driveway and off-property parking as determined by the demands of the property.
• Completes all incident reports for guests and staff; conducts post-accident investigation, identifying possible causes and hazards.
• Greet and escort guests to their room; assist with personal items, as necessary or as may be requested.
• Assist with any in-room needs of the guests as needed
• Help conduct traffic to ensure easy access to and from the garage and keeping Monteel well-managed for neighbours.
• Establish a positive relationship with repeat, VIP and Special Occasion guests while maintaining professional and attentive manner, resulting in increasing and maintaining loyal and repeat guests.
• Ensure proper recognition and preference delivery for all repeat guests, coordinating follow-up with appropriate departments.
• Communicate feedback from guests to appropriate departments; assist with problem resolution where appropriate.
• Adhere to the Hotel Standard Operating Procedures (as updated).
• Other duties may be assigned.

Skills

Luxury hotel experience

Flexible schedule

Job description

The Chateau Marmont in Los Angeles is seeking a Part-Time Bell/Valet Manager to oversee the Front Office/Valet, including scheduling, payroll, budgeting and staff development, while delivering exceptional guest service.

Applicants should have 7+ years in a luxury hotel, be available for nights/weekends/holidays, and adhere to Forbes Travel Guide standards; lifting 40–50 pounds and physical demands are required for this role.