Valet Attendant - Guest Experience at Luxury Hotel

Hotel Equities; West Hollywood (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Team Driven culture

Same-day pay available

Employee Assistance Program

Career Growth Opportunities/ Manager培训

Reduced Room Rates

401(k)

Paid time off

Medical Benefits (Dental, vision)

Employee discount

Referral program

Job summary

Chamberlain Hotel in West Hollywood, CA is seeking a full-time Valet Attendant to provide parking services and courteous guest assistance. The role includes greeting guests, parking and retrieving vehicles, luggage handling, and promoting hotel services.

Candidate must be able to lift up to 65 lbs, work a flexible schedule, and maintain a friendly, service-minded attitude in a fast-paced environment.

Qualifications

• High School diploma /Secondary qualification or equivalent.
• Must have vision ability see objects and people at a distance.
• Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
• Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.
• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.
• Able to run/keep an effective pace during shift.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage, or using a luggage cart.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
• Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services.
• Communicates hotel vehicle maintenance needed to engineer in a timely manner and follow up on completion.
• Obeys all traffic and driving regulations.
• Remains on scheduled route at all times.
• Ensures safety of all passengers and their belongings.
• Completes transportation log.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Cleans lobby areas and entrances and maintains them free of debris in order to present a clean and attractive facility to customers.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
• Applicant must be able to maintain a friendly, service minded attitude in a physically demanding and fast paced environment.
• Must be detail oriented- able to assist patrons while safely keeping track of keys/parking layout etc.
• Seasonal outside duties must be completed, i.e. snow removal, trash collection, and sweeping.

Education

High school diploma / Secondary qualification or equivalent

Job description

Chamberlain Hotel in West Hollywood, CA is seeking a full-time Valet Attendant to provide parking services and courteous guest assistance. The role includes greeting guests, parking and retrieving vehicles, luggage handling, and promoting hotel services.

Candidate must be able to lift up to 65 lbs, work a flexible schedule, and maintain a friendly, service-minded attitude in a fast-paced environment.