Luxury Travel Member Experience Specialist

Internova Travel Group; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

401k Plan with company match

Discounted employee travel options

Job summary

Internova Travel Group is looking for a customer-focused professional to support member engagement and satisfaction. In this role, you will provide exceptional service and communication to current and prospective members, resolving inquiries and enhancing overall member experience.

The ideal candidate will possess a bachelor's degree, customer service experience, and strong communication skills. Benefits include flexible medical and dental plans, paid time off, and employee travel discounts.

Qualifications

• 2+ years of customer service experience.
• Ability to manage high volumes of inbound and outbound communication.
• Detail-oriented, deadline-driven.

Responsibilities

• Provide exceptional communication and service to all current and prospective members.
• Resolve issues relating to the membership experience.
• Engage to impact the conversion of members into transactions.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Attention to detail

Team player

CRM database usage

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Internova Travel Group is looking for a customer-focused professional to support member engagement and satisfaction. In this role, you will provide exceptional service and communication to current and prospective members, resolving inquiries and enhancing overall member experience.

The ideal candidate will possess a bachelor's degree, customer service experience, and strong communication skills. Benefits include flexible medical and dental plans, paid time off, and employee travel discounts.