Luxury Travel Consultant – Customer Experience (Remote)

ETS; Phoenix (AZ); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work from anywhere

Flexible schedule

Travel discounts

Career development opportunities

Job summary

Effortless Travel Solution is seeking a Travel Experience Specialist (Luxury & Leisure) to help clients design and manage exceptional travel experiences from home. You’ll deliver personalized support, coordinate details, and ensure seamless trips before, during, and after travel.

In this fully remote role, you will collaborate with clients, navigate booking platforms, and maintain high standards of service, organization, and responsiveness to create memorable journeys.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer service within travel or hospitality preferred.
• Ability to work independently in a remote environment.
• Highly organized with strong attention to detail.
• Proficient with booking platforms and digital tools.
• Passion for travel and client satisfaction.

Responsibilities

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itineraries.
• Communicate travel details and documentation requirements.
• Monitor bookings for accuracy and follow up on client satisfaction.
• Maintain records and update internal systems.

Skills

Communication

Customer service

Remote work

Detail-oriented

Job description

About the Position

Effortless Travel Solution is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer Effortless Travel Solution is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.