Luxury Travel Advisor

Marchay; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonus

Medical, dental, vision insurance

401(k) plan

Generous PTO

Remote work possible

Job summary

Marchay is seeking an exceptional Luxury Travel Advisor to join our elite team. You will work with Senior Advisors to design bespoke itineraries and manage a portfolio of high-net-worth members, delivering highly personalized service across luxury hotels, villas and exclusive experiences.

Travel opportunities to experience destinations firsthand will help you speak with genuine knowledge, while a performance-driven bonus scheme rewards you for growing the business.

Qualifications

• Minimum of 3+ years of experience in luxury travel advisory or a similar role.
• Proven ability to manage high-net-worth clients and deliver exceptional customer service.
• Excellent communication and interpersonal skills, adept at building and maintaining client relationships.
• Proficiency in CRM systems and familiarity with luxury travel booking platforms.
• Experience with Sabre GDS, Salesforce, or other travel technology systems.

Responsibilities

• Help create extraordinary travel experiences. Partner closely with Senior Advisors to manage and support a portfolio of high-profile members, ensuring every journey is executed seamlessly from beginning to end.
• Design highly personalized itineraries. Help shape bespoke trips around each member's individual preferences, lifestyle and travel style - from spontaneous escapes to complex, multi-destination journeys.
• Work with the very best in global hospitality. Coordinate hotels, private villas, transportation, dining, guides and exclusive experiences through Marchay's worldwide network of luxury partners.
• Build trusted member relationships. Communicate with members throughout planning and travel process, anticipating needs and delivering highly personalized service.
• Become a true luxury travel expert. Develop deep knowledge of destinations, properties and experiences - including opportunities to experience destinations and hotels firsthand.
• Manage complex travel with confidence. Oversee multiple trips and moving pieces with high accuracy and organization.
• Help shape the future of Marchay. Bring ideas and initiative to a collaborative, fast-growing team.

Skills

Client management

CRM systems

Communication

Organization

Luxury travel knowledge

Team collaboration

Sabre GDS

Salesforce

Tools

Sabre GDS

Salesforce

Job description

Marchay is an exclusive membership-based luxury travel service dedicated to providing bespoke travel experiences tailored to the preferences and lifestyles of some of the world's most discerning travelers. As a recognized leader in the luxury travel industry, Marchay offers unparalleled access to premier accommodations, private homes, and exclusive experiences worldwide.

This is a rare opportunity to build a career at the very highest level of luxury travel.

We are seeking an exceptional Luxury Travel Advisor to join Marchay and become part of a team creating extraordinary experiences for some of the world's most discerning travelers. You'll work alongside highly experienced Senior Advisors, gain exposure to an incredible global network of luxury hotels, private villas and one-of-a-kind experiences, and develop the expertise required to become a leader within the luxury travel industry.

And you won't just experience the world from behind a desk.

A key part of building exceptional destination knowledge is experiencing it firsthand. Our Advisors have opportunities to travel to remarkable destinations around the world, experiencing leading hotels, resorts and destinations so they can speak about them with genuine knowledge and confidence. From iconic properties to emerging destinations and extraordinary experiences, this is a career that can quite literally take you around the world.

Alongside those opportunities, Marchay offers an exceptional performance-driven bonus opportunity, giving ambitious, high-performing team members the ability to significantly increase their earning potential as they grow within the business.

For someone who is passionate about travel, highly organized, naturally service-oriented and excited by the opportunity to build a long-term career in luxury hospitality, this is an opportunity unlike most others in the industry.

What You'll Do

• Help create extraordinary travel experiences. Partner closely with Senior Advisors to manage and support a portfolio of high-profile members, ensuring every journey is executed seamlessly from beginning to end.
• Design highly personalized itineraries. Help shape bespoke trips around each member's individual preferences, lifestyle and travel style - from spontaneous escapes to complex, multi-destination journeys.
• Work with the very best in global hospitality. Coordinate exceptional hotels, private villas, transportation, dining, guides and exclusive experiences through Marchay's worldwide network of luxury partners.
• Build trusted member relationships. Communicate directly with members throughout the planning and travel process, anticipating needs, solving problems and delivering the thoughtful, highly personalized service Marchay is known for.
• Become a true luxury travel expert. Develop deep knowledge of the world's leading destinations, properties and experiences - including opportunities to experience destinations and hotels firsthand.
• Manage complex travel with confidence. Oversee multiple trips and moving pieces simultaneously while maintaining an exceptional level of accuracy, organization and attention to detail.
• Help shape the future of Marchay. Bring ideas, energy and initiative to a collaborative, fast-growing team constantly looking for new ways to elevate the member experience.

• Minimum of 3+ years of experience in luxury travel advisory or a similar role within the travel industry.
• Proven ability to manage high-net-worth clients and deliver exceptional customer service.
• Strong organizational skills with the ability to handle multiple projects and trips concurrently.
• Excellent communication and interpersonal skills, adept at building and maintaining client relationships.
• Proficiency in CRM systems and familiarity with luxury travel booking platforms.
• In-depth knowledge of luxury accommodations, private villas, premium air travel, and exclusive experiences.
• Ability to work flexible hours, primarily within the Eastern Time Zone.
• Experience collaborating in a team-oriented environment with a proactive approach.
• Bonus: Experience with Sabre GDS, Salesforce, or other travel technology systems.

• Competitive Compensation:Annual salary with an exceptional performance-based, discretionary bonus

• Comprehensive Benefits:Fully covered medical, dental, and vision insurance
• 401(k) Plan:Access to our retirement savings program
• Generous Time Off:Ample PTO plus company holidays to recharge and reset
• Career Growth:Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
• Flexibility:Remote work environment with the ability to manage your schedule effectively
• Innovative Market Leader:Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.

Official communication regarding this position and other employment opportunities at Marchay will only be sent via Workable or from the marchay.com domain. Please be cautious of spam.