Luxury Timepiece Concierge & Client Experience Lead

Watches of Switzerland Group PLC; Greenwich (CT); On-site; USD 55,000 - 85,000; Full time

Job summary

Watches of Switzerland Group PLC seeks a Patek Philippe Advisor in the Greenwich showroom to deliver exceptional client service and memorable hospitality. You will build lasting relationships, present timepieces with storytelling and technical detail, and maintain product knowledge across brands.

Role emphasizes integrity, teamwork, CRM-based client development, and performance against KPIs. Schedule includes evenings and weekends in a luxury retail environment in Greenwich, CT.

Qualifications

• High School Diploma.
• 1 year luxury sales experience or similar experience.
• Excellent storytelling ability.
• Passion for timepieces and/or jewelry.
• Excellent client service and selling skills.
• Excellent interpersonal and communication skills.
• Excellent organizational skills.
• Ability to work as a team.
• Able to multitask in a fast-paced environment.
• Computer literate (MS Office).

Responsibilities

• Deliver a seamless client experience and elevated hospitality with keen attention to each client interaction
• Confidently present product to clients incorporating storytelling and technical detail while creating a hospitable atmosphere
• Build, maintain and develop a clientele through use of company CRM platform focusing on relationship building
• Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge
• Maintain a professional attitude at all times and conduct business with integrity
• Comply with all Company guidelines, policies and procedures as outlined in all company publications
• Offer assistance and build effective working relationships with team members
• Turn clients over to another member of the team as required to best serve the client's needs
• Organize merchandise and displays accordingly in order to optimize sales and minimize shrinkage
• Supports the client experience within showroom hospitality guidelines
• Independently uses all company systems, hardware and software required in the performance of duties and responsibilities
• Complete relevant administrative responsibilities and tasks that support the Client Experience.
• Take in and delivers client repairs when required
• Fulfill Watches of Switzerland Group expectations delivering on established KPIs
• Adhere to Watches of Switzerland Group Dress Code Standards
• Business related travel when required
• Perform all the duties and responsibilities as assigned by management.

Skills

Storytelling

Timepieces/Jewelry passion

Customer service

Sales skills

Interpersonal skills

Communication skills

Organizational skills

Team player

Multitasking

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Watches of Switzerland Group PLC seeks a Patek Philippe Advisor in the Greenwich showroom to deliver exceptional client service and memorable hospitality. You will build lasting relationships, present timepieces with storytelling and technical detail, and maintain product knowledge across brands.

Role emphasizes integrity, teamwork, CRM-based client development, and performance against KPIs. Schedule includes evenings and weekends in a luxury retail environment in Greenwich, CT.