Luxury Style Advisor: Elevate Client Experience & Sales

LVMH; Costa Mesa (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

LVMH private sales access

Benefits package

Job summary

Givenchy in South Coast Plaza invites you to join as a Style Advisor, delivering personalized shopping experiences and embodying the Givenchy selling ceremony to delight clients and drive sales.

You will be responsible for building relationships, staying current on fashion trends, and leveraging omni-channel strategies to meet monthly, quarterly, and annual goals in a luxury retail environment.

Qualifications

• 3+ years sales, retail, hospitality or cross-industry experience.
• Proven history of driving sales and results.
• Excellent communicator: written, speaking and listening.
• Anticipate client desires and concerns.
• Service oriented: actively looking for ways to support clients and co-workers.
• College level education preferred.

Responsibilities

• Consistently achieve and exceed monthly/annual sales targets.
• Maintains personal accountability for individual performance objectives.
• Applies an omni-channel approach to recommend merchandise across all channels.
• Consistently stays up to date with current market trends and competitors.
• Must maintain understanding of the brand’s product knowledge for all product categories to best service client preferences.
• Embody the Givenchy brand in each and every customer interaction with passion, enthusiasm while embracing our unique Givenchy Selling ceremony.
• Use their own unique STYLE in making guest experiences extraordinary, delivering memorable moments.
• Deepen and develop relationships with our guest to drive lifetime loyalty and spend to achieve and exceed monthly, quarterly and annual sales plan.
• Cultivate new and existing guest with on-going communication: using personalized handwritten notes, phone calls, and emails.
• Capture customer data through “discovery” of each guest.
• Implement best practices by optimizing hospitality and store amenities to create unique and personalized experiences.
• Drive business by being a styling visionary of seasonal product and key business essentials.
• Take proactive actions on the NPS performance and client feedback.
• Identify loyal clients’ passions and social involvement in their community in order to create CSR opportunities.
• Perform other duties as assigned: operations, visual merchandising, after care, inventory control.
• Adheres to all company policy and procedures.

Skills

Sales experience

Communication skills

Customer service oriented

Education

College degree preferred

Job description

Givenchy in South Coast Plaza invites you to join as a Style Advisor, delivering personalized shopping experiences and embodying the Givenchy selling ceremony to delight clients and drive sales.

You will be responsible for building relationships, staying current on fashion trends, and leveraging omni-channel strategies to meet monthly, quarterly, and annual goals in a luxury retail environment.