Style Advisor - South Coast Plaza

LVMH Group; Costa Mesa (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

LVMH private sales access

Benefits package

Job summary

Givenchy in South Coast Plaza invites you to join as a Style Advisor, delivering personalized shopping experiences and embodying the Givenchy selling ceremony to delight clients and drive sales.

You will be responsible for building relationships, staying current on fashion trends, and leveraging omni-channel strategies to meet monthly, quarterly, and annual goals in a luxury retail environment.

Qualifications

• 3+ years sales, retail, hospitality or cross-industry experience.
• Proven history of driving sales and results.
• Excellent communicator: written, speaking and listening.
• Anticipate client desires and concerns.
• Service oriented: actively looking for ways to support clients and co-workers.
• College level education preferred.

Responsibilities

• Consistently achieve and exceed monthly/annual sales targets.
• Maintains personal accountability for individual performance objectives.
• Applies an omni-channel approach to recommend merchandise across all channels.
• Consistently stays up to date with current market trends and competitors.
• Must maintain understanding of the brand’s product knowledge for all product categories to best service client preferences.
• Embody the Givenchy brand in each and every customer interaction with passion, enthusiasm while embracing our unique Givenchy Selling ceremony.
• Use their own unique STYLE in making guest experiences extraordinary, delivering memorable moments.
• Deepen and develop relationships with our guest to drive lifetime loyalty and spend to achieve and exceed monthly, quarterly and annual sales plan.
• Cultivate new and existing guest with on-going communication: using personalized handwritten notes, phone calls, and emails.
• Capture customer data through “discovery” of each guest.
• Implement best practices by optimizing hospitality and store amenities to create unique and personalized experiences.
• Drive business by being a styling visionary of seasonal product and key business essentials.
• Take proactive actions on the NPS performance and client feedback.
• Identify loyal clients’ passions and social involvement in their community in order to create CSR opportunities.
• Perform other duties as assigned: operations, visual merchandising, after care, inventory control.
• Adheres to all company policy and procedures.

Skills

Sales experience

Communication skills

Customer service oriented

Education

College degree preferred

Job description

Givenchy, the epitome of audacity in luxury fashion, invites you to join as a Style Advisor in our South Coast Plaza boutique! Immerse yourself in audacious collections and deliver personalized shopping experiences defining Givenchy’s legacy.

ROLE OVERVIEW

A style advisor will strive to play a significant role in providing a personalized client experience and building strong client relationships, while meeting and exceeding sales targets.

Job responsibilities

KEY RESPONSIBILITIES

• Consistently achieve and exceed monthly/annual sales targets
• Maintains personal accountability for individual performance objectives
• Applies an omni-channel approach to recommend merchandise across all channels
• Consistently stays up to date with current market trends and competitors
• Must maintain understanding of the brand’s product knowledge for all product categories to best service client preferences
• Embody the Givenchy brand in each and every customer interaction with passion, enthusiasm while embracing our unique Givenchy Selling ceremony
• Use their own unique STYLE in making guest experiences extraordinary, delivering memorable moments
• Deepen and develop relationships with our guest to drive lifetime loyalty and spend to achieve and exceed monthly, quarterly and annual sales plan
• Cultivate new and existing guest with on-going communication: using personalized handwritten notes, phone calls, and emails
• Capture customer data through “discovery” of each guest
• Implement best practices by optimizing hospitality and store amenities to create unique and personalized experiences
• Drive business by being a styling visionary of seasonal product and key business essentials
• Take proactive actions on the NPS performance and client feedback
• Identify loyal clients’ passions and social involvement in their community in order to create CSR opportunities
• Perform other duties as assigned: operations, visual merchandising, after care, inventory control
• Adheres to all company policy and procedures

Profile

QUALIFICATIONS

• 3+ years sales, retail, hospitality or cross-industry experience
• Proven history of driving sales and results
• Excellent communicator: written, speaking and listening
• Anticipate client desires and concerns
• Service oriented: actively looking for ways to support clients and co-workers
• College level education preferred

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.

At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The compensation for this position ranges from$24-$28 hourly/annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture House at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the House's first fragrance, L’Interdit – a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness. Today, Givenchy’s legacy continues to move forward in a modern and powerful way.