Luxury Store Manager: Lead Teams & Wow Guests

Coach; Rosemont (IL); On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition)

Job summary

Coach is seeking a Store Manager to lead a high-performing team in a fast-paced retail environment in the United States. You will drive sales, profitability, and a premium customer experience that reflects the Coach brand.

You will coach and develop a diverse team, manage daily operations, and ensure store standards in merchandising and service. Flexibility to work nights and weekends is required, with emphasis on collaboration and operational excellence.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership

Customer focus

Communication

Retail systems

Store operations

People development

English proficiency

Tools

Microsoft Office

Retail systems (labor, inventory, sales)

Job description

Coach is seeking a Store Manager to lead a high-performing team in a fast-paced retail environment in the United States. You will drive sales, profitability, and a premium customer experience that reflects the Coach brand.

You will coach and develop a diverse team, manage daily operations, and ensure store standards in merchandising and service. Flexibility to work nights and weekends is required, with emphasis on collaboration and operational excellence.