Luxury Store Manager

The Retail Network; Scottsdale (AZ); On-site; USD 75,000 - 90,000; Full time

Job summary

A retail solutions company in Scottsdale, AZ is seeking a Store Manager to lead a team of Customer Experience Associates. You will oversee daily operations, enhance customer service standards, and create memorable experiences for clients. The ideal candidate will have a BA degree and experience in team management within a retail environment. This role offers a competitive salary and a bonus structure.

Qualifications

• Experience managing people in retail or equivalent.
• Proven track record of recruiting high-performing teams.
• Highly organized with strong execution abilities.

Responsibilities

• Recruit and manage a team of Customer Experience Associates.
• Maintain a high standard of customer service.
• Create personalized experiences for clients.

Skills

Team management

Customer service

Communication

Problem-solving

Process improvement

Time management

Education

BA degree

Tools

CRM software

Job description

Overview

The Store Manager for the Scottsdale location will recruit and supervise a team of Customer Experience Associates, delivering exceptional service to customers. The team will efficiently execute a personalized showroom experience, complete the sales process, and provide post-sale support. As the manager, you will have the opportunity to develop the team and directly impact the growth of the company.

Compensation and Schedule

Base salary range: $75,000.00/yr - $90,000.00/yr

Bonus eligibility: up to $15,000

Schedule: Tuesday through Saturday

Location: Scottsdale, AZ

Key Responsibilities

• Recruit and manage a team of Customer Experience Associates in a fast-paced environment
• Maintain an efficient and highly functional showroom and office, ensuring the team meets a high standard of customer service
• Create memorable and personalized experiences for clients by guiding customers through purchasing decisions, such as diamond options and custom designs
• Respond to customer inquiries via phone, email and live chat, and ensure high standards are upheld by the team
• Conduct in-person customer appointments to present jewelry in the private showroom, delivering a personalized luxury experience
• Continuously seek ways to improve the customer experience by implementing efficiency improvements
• Handle customer experience escalations to ensure the best possible outcomes
• Create and maintain a team schedule to cover all duties and appointments
• Collaborate across departments on projects related to order management, inventory, merchandising, and fraud prevention
• Communicate with sales, production, and fulfillment teams regarding timelines
• Develop and implement policies and procedures to ensure smooth business operations
• Manage people in a retail and service environment; recruit high-performing and accountable teams
• Demonstrate a proven track record of building effective teams

Qualifications

• BA degree or equivalent
• Experience managing people in retail or equivalent environment
• Proven track record of recruiting high-performing teams
• Highly organized with strong execution, problem-solving, and process-improvement abilities
• Motivated self-starter with high efficiency
• Excellent written and verbal communications
• Ability to think critically and adapt quickly in a flexible environment
• Exceptional time management and accountability
• Team player with collaborative approach
• Strong CRM software experience
• Interest in socially and environmentally responsible organizations and products

EEO statements and legally required disclosures were present in the original listing and should be retained as required by applicable law.