Sales Manager

Brobston Group LLC; Scottsdale (AZ); On-site; USD 70,000 - 120,000; Full time

Job summary

Brobston Group LLC in Scottsdale seeks an experienced Sales Manager for our luxury boutique to drive sales and cultivate elite client relationships. You will lead a boutique team, coach and train staff, and partner with store leadership on initiatives to elevate experiences and performance.

You will manage daily operations, oversee opening/closing, ensure loss prevention, and steer KPIs such as appointments, conversion, UPT, and client repurchase. This role demands flexible evenings and weekends.

Qualifications

• 3+ years of luxury retail sales experience.
• Experience with Women's and Men's ready-to-wear.
• Excellent written and verbal communication.
• Results-driven with leadership and coaching abilities.
• Adaptable to a fast-paced retail environment.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Provide impeccable service and act as brand ambassador.
• Partner with Store Leadership on initiatives and training.
• Oversee opening/closing and ensure loss prevention compliance.
• Drive KPIs: appointments, conversion, UPT, repurchase, and data enrichment.
• Develop strategic plans to increase sales and client engagement.
• Mentor and coach team members on best practices and product knowledge.
• Support inventory accuracy through cycle counts and discrepancy resolution.
• Use CRM for appointment selling and client acquisition; handle escalated issues.

Skills

Luxury retail sales

Leadership

Coaching

CRM proficiency

Tools

CRM software

POS system

Inventory management

Job description

Summary

The Sales Manager leads the Scottsdale boutique to achieve sales and client development goals through team leadership, coaching, and operational excellence. This role focuses on delivering exceptional luxury client experiences, driving key performance indicators, and upholding boutique standards. The manager partners with store leadership on training, employee relations, and strategic initiatives to grow sales and deepen client relationships.

Responsibilities

• Provide impeccable service and act as an ambassador for the brand to ensure exceptional client experiences.


• Partner with Store Leadership on corporate initiatives, team development, product training, and daily operations.


• Oversee opening and closing procedures and ensure compliance with loss prevention and operational standards.


• Drive individual and store KPIs including appointments, conversion, UPT, repurchase rate, consignment, and data enrichment.


• Develop and execute strategic action plans to increase sales and deepen client engagement.


• Mentor and coach team members, sharing best practices and product knowledge.


• Support inventory accuracy through cycle counts and discrepancy resolution.


• Leverage CRM for appointment selling and client acquisition; manage escalated client issues with leadership and client services.

Requirements

• 3+ years of luxury retail sales experience.


• Experience with Women's and Men's ready-to-wear.


• Excellent written and verbal communication skills.


• Results-driven with strong leadership and coaching abilities.


• Adaptable and comfortable in a fast-paced retail environment.


• Flexible availability including evenings, weekends, and holidays.