Luxury Store Lead: Sales, Service & Team Growth

Tapestry, Inc.; Hanover (MD); On-site; USD 25,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. As an Assistant Store Manager, you will partner with the Store Manager to drive sales performance, operations, and team development on the sales floor.

You will lead by example, delivering exceptional customer experiences and upholding Coach’s service standards on a daily basis. Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support Store Manager in achieving sales goals; forecast, plan, and implement category initiatives; monitor KPIs.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach service standards; resolve customer issues and act as brand ambassador.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends.
• Ensure Operational Excellence: Oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising; maintain safety and vendor relations.
• Collaborate & Communicate: Partner with leadership to interpret market trends and share insights with district and corporate teams.

Skills

Leadership experience

Customer focus

Communication

Problem solving

Conflict resolution

Omni-channel

Tools

Microsoft Office

Retail systems

Clienteling

Job description

Coach is a global fashion house founded in New York in 1941. As an Assistant Store Manager, you will partner with the Store Manager to drive sales performance, operations, and team development on the sales floor.

You will lead by example, delivering exceptional customer experiences and upholding Coach’s service standards on a daily basis. Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.