Luxury Fashion Retail: Assistant Store Manager

Coach; Pleasant Prairie (WI); On-site; USD 53,010,000 - 90,260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house based in New York. As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operations, and team development.

You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards. Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Qualifications

• 1+ years of leadership experience in retail or service industries.
• Luxury/fashion background preferred.
• Strong English language proficiency.

Responsibilities

• Drive Sales & Strategy: forecast, plan, and implement category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues and act as a brand ambassador.
• Lead & Develop Talent: recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and customer data acquisition; leverage social media trends for the customer experience.
• Ensure Operational Excellence: oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising; maintain store safety and vendor relationships.

Skills

Leadership experience

Customer focus

Communication skills

Problem solving

Staff development

Sales knowledge

Microsoft Office

Retail systems

Omnichannel

Brand ambassador

Tools

POS systems

CRM clienteling

Job description

Coach is a global fashion house based in New York. As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operations, and team development.

You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards. Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.