Luxury Store GM: Lead Sales, Service & Growth

BoF Careers; Palm Beach (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Prada Group in Florida seeks an experienced Store Manager to lead the local flagship with a client-centric luxury experience. You will coach the team, drive sales, and ensure flawless product knowledge and service on the floor.

Youll develop business plans, manage budgets, and foster omni-channel initiatives while building a loyal client base and promoting entrepreneurship within the team.

Qualifications

• Business driven
• Leadership and team management
• Ability to motivate and persuade people
• Strong customer service mindset
• Natural ability to welcome our client
• Confident, enthusiastic and positive
• Mature and assertive
• Organized and detail oriented
• Market and product knowledge/passion
• English is a must other languages are a plus

Responsibilities

• Drive and maximize sales performances.
• Propose and develop business plans.
• Drive the store team to exceed their KPIs.
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team.
• Meet the store-operating budget, controlling store expenses.
• Foster a Client centric mindset by developing and maintaining solid Client relationships.
• Guarantee an excellent Client satisfaction and the highest level of Client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Foster a strong private appointment culture.
• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.
• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.
• Cooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.

Skills

Leadership

Team management

Motivation and persuasion

Customer service

Clienteling mindset

English proficiency

Luxury/fashion interest

Organized and detail-oriented

Product knowledge

Networking and scouting

Education

Business/Retail Management degree

Job description

Prada Group in Florida seeks an experienced Store Manager to lead the local flagship with a client-centric luxury experience. You will coach the team, drive sales, and ensure flawless product knowledge and service on the floor.

Youll develop business plans, manage budgets, and foster omni-channel initiatives while building a loyal client base and promoting entrepreneurship within the team.