Luxury Spa & Wellness Director | MOstay & Growth

Mandarin Oriental Hotel Group Limited; Boston (MA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty

Complimentary dry cleaning

Discounted parking

Job summary

The Mandarin Oriental Boston is seeking a Director of Spa & Wellness to provide strategic leadership, drive financial performance, and oversee all spa operations, including storytelling and guest experiences. This role partners with hotel leadership to deliver world-class service and brand differentiation.

Based in Boston within the Spa Department, the Director will guide the spa team, manage budgets, and develop innovative wellness concepts while maintaining exceptional guest relations in a

Qualifications

• Minimum of 5 years of experience in the spa or wellness industry; experience in luxury hospitality strongly preferred.
• Proven experience in a management or leadership position, preferably as a Spa or Wellness Director.
• Experience with budget management, financial reporting, and revenue generation strategies.
• Knowledge of spa treatments, therapies, fitness programs, and wellness trends.
• Excellent communication and interpersonal skills to effectively build and maintain guest relationships.
• Strategic thinking and analytical skills to develop and implement successful Spa strategies.
• Adaptable and able to thrive in a fast-paced and dynamic environment.
• Reading, writing, and oral proficiency in the English language.

Responsibilities

• Provide visionary leadership for all Spa operations and set strategic direction.
• Develop and manage budgets, forecasting, and revenue generation strategies.
• Lead storytelling and experiences to elevate the spa brand and guest experience.
• Coach and develop spa leaders; foster luxury service and teamwork.
• Ensure brand messaging consistency across guest touchpoints and platforms.

Skills

Leadership

Budget management

Strategic thinking

Communication skills

Analytical skills

Adaptability

Guest relations

Job description

The Mandarin Oriental Boston is seeking a Director of Spa & Wellness to provide strategic leadership, drive financial performance, and oversee all spa operations, including storytelling and guest experiences. This role partners with hotel leadership to deliver world-class service and brand differentiation.

Based in Boston within the Spa Department, the Director will guide the spa team, manage budgets, and develop innovative wellness concepts while maintaining exceptional guest relations in a