Luxury Spa & Wellness Director

The Resort at Paws Up

Greenough (MT)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

PTO

Referral Bonus

Medical, Dental, Vision

Life Insurance

401K with match

Career development opportunities

Carpool reimbursement

Job summary

The Resort at Paws Up in Greenough, MT, seeks a Spa & Wellness Manager to lead and supervise our spa and wellness programs for guests and team members across the resort and the green o. You will drive excellence in guest experience and oversee program development, staffing, and operations.

Ideal candidates bring 2+ years of management experience in luxury spa environments, strong leadership, and a passion for wellness trends.

Qualifications

Bachelor's degree in related field preferred.
Minimum 2 years management or leadership experience, preferably in a luxury spa or resort environment.
Hands-on knowledge of retail/spa systems.
Spa Wellness and Management Certification preferred.
Certificate or experience as a Yoga Instructor or Wellness Provider preferable, but not required.
Strong verbal/written communication, interpersonal, and analytical skills.
Proficient ability to multi-task in a fast-paced environment.

Responsibilities

Expand the Spa and Wellness program to support initiatives, enhance guest experience, team member development, retention strategies, and operational excellence.
Hire, trains, and supervises Spa and Wellness team members including recognition, coaching/counseling, and corrective action.
Develops a high-performing team through thoughtful professional development, effective timely performance assessments, and productive workflow processes.
Schedule and communicate with guests via phone, in-person, and Resort App messages promptly and accurately.
Identifies and provides feedback on objectives and assesses performance and service excellence.
Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member concerns.
Oversees ongoing development and positioning of Spa and Wellness offerings in terms of overall concept definition, philosophy, and treatment & menu offerings.
Maintains high-performance work environment and provides leadership throughout areas of responsibility to ensure optimum internal and external partner relationships.
Responsible for inventory and revenue related to spa and wellness services, retail, and spa facilities.
Monitors and ensures all Spa team members are properly trained to adhere to health and safety regulations from the Health Department, as well as industry-specific regulations for health, safety, and cleaning and sanitation.
Oversees cleanliness, health, and safety of all spa facilities and retail area for professional spa products.
Performs other duties as assigned to support the efficient operation of the department and The Resort.