Spa Receptionist

Four Seasons Hotels and Resorts; Delaware; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee discounts

Uniforms provided

Shift meals

Career growth

Job summary

Four Seasons Resort Scottsdale is seeking a polished Spa Receptionist to welcome guests, coordinate reservations, and support daily spa operations with a guest-first mindset. This full-time role requires strong hospitality skills and a professional demeanor in a luxury setting.

You will manage check-ins/outs, assist with inquiries, process payments, and collaborate with spa and hotel teams to ensure flawless service for every guest.

Qualifications

• Minimum 2 years of experience in spa, hospitality, front desk, or guest services.
• Strong communication and customer service skills with a professional demeanor.
• Proficiency with Microsoft Office; familiarity with spa/hotel systems preferred.

Responsibilities

• Welcome guests, manage check-ins and check-outs, provide information about spa services and facilities.
• Schedule and coordinate spa appointments; ensure accuracy and alignment with guest preferences.
• Process payments, gift certificates, and retail transactions; maintain records.
• Maintain a clean, organized reception area and replenish supplies as needed.
• Collaborate with spa, housekeeping, engineering, and hotel teams to ensure seamless operations.

Skills

Customer service

Communication

Organization

Hospitality demeanor

Education

High school diploma or equivalent

Tools

Book4Time

Opera

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

Four Seasons Resort Scottsdale is seeking a Spa Receptionist to serve as the welcoming first point of contact for guests, ensuring a seamless and personalized experience from reservation through departure while supporting the daily operations of the spa. This role coordinates appointments, manages guest inquiries and transactions, assists with retail sales, maintains reception and guest areas, and partners with multiple departments to deliver the exceptional service and attention to detail that define the Four Seasons experience. This is an exciting opportunity for a polished, organized, and guest-focused hospitality professional who is passionate about wellness, thrives in a fast-paced luxury environment, and is committed to creating memorable guest experiences.

What you will do

• Welcome guests, manage check-ins and check-outs, and provide information about spa services, amenities, and facilities.
• Schedule, coordinate, and manage spa appointments to ensure accuracy and alignment with guest preferences.
• Handle guest inquiries, process payments, gift certificates, and retail transactions while maintaining accurate records.
• Maintain a clean, organized, and professional reception area, including monitoring guest spaces and replenishing supplies as needed.
• Collaborate with spa, housekeeping, engineering, and other hotel teams to ensure seamless operations and exceptional guest experiences.

What you bring

• Minimum of 2 years of experience in a spa, hospitality, front desk, or guest services role, preferably in a luxury environment.
• Strong communication, customer service, and organizational skills with the ability to multitask in a fast-paced setting.
• Proficiency with Microsoft Office applications and familiarity with spa or hotel systems such as Book4Time, Opera, or similar platforms preferred.
• Passion for wellness and hospitality, with a professional demeanor, positive attitude, and commitment to exceptional guest service.
• Valid authorization to work in the United States

What we offer

• Comprehensive health benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match
• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
• Complimentary uniforms with dry cleaning service
• Complimentary shift meals and on-site parking
• Career growth opportunities, including learning programs and tuition reimbursement
• A culture of care, respect, and inclusion
• Recognition programs, employee events, and a strong sense of community

Schedule & Hours

• Full time
• Flexibility to work early mornings, evenings, weekends and holidays.

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal