Luxury Spa Operations Director

Lodging Dynamics; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Lodging Dynamics is seeking a Spa Manager to oversee daily operations, maintain exceptional service, and create a tranquil guest experience. You will lead a diverse team, manage inventory, and ensure safety and cleanliness standards across the spa.

Responsibilities include hiring and training staff, optimizing schedules, and driving revenue through effective marketing and upselling of spa services and retail products.

Qualifications

• Technical/Trade school certification or equivalent in related field.
• Minimum two (2) years of experience in related field.
• Minimum two (2) years of supervisory experience in related field.

Responsibilities

• Manages day-to-day operations of the Spa, ensuring smooth and efficient service delivery.
• Hires, trains, and manages all Spa team members including Spa Supervisors, Coordinators, Therapists, Estheticians, Wellness Providers, and Prep Attendants; ensures consistent high-quality service delivery.
• Oversees staff scheduling, ensuring optimal coverage and client satisfaction.
• Monitors and maintains equipment functionality, coordinating necessary repairs and maintenance.
• Promotes Spa services and retail products to maximize sales opportunities.
• Oversees Spa budget, including expenses and revenue; analyzes financial reports to identify trends and areas for improvement.

Skills

Spa management

Leadership

Supervisory skills

Budget management

Customer service

Inventory management

Marketing

Team coordination

Communication

Compliance

Education

Technical/Trade certification

Job description

Lodging Dynamics is seeking a Spa Manager to oversee daily operations, maintain exceptional service, and create a tranquil guest experience. You will lead a diverse team, manage inventory, and ensure safety and cleanliness standards across the spa.

Responsibilities include hiring and training staff, optimizing schedules, and driving revenue through effective marketing and upselling of spa services and retail products.