Luxury Spa Operations & Client Experience Lead

EK Aesthetic Consulting; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full-time position

Competitive pay

Professional growth

Supportive environment

Growth opportunity

Job summary

EK Consulting is recruiting an experienced Spa Manager / Patient Coordinator for a premium wellness and aesthetics destination in South Brooklyn. The role blends spa operations leadership with guest experience and sales growth, requiring a personable, organized professional passionate about luxury hospitality.

You will oversee daily spa operations, manage schedules, supervise front desk and providers, and collaborate with ownership on improvements.

Qualifications

• Minimum 2 years of professional spa/wellness experience.
• Experience in spa management or senior patient coordination.
• Outstanding verbal and written communication skills.
• Ability to work full-time on-site in South Brooklyn, including some weekends.

Responsibilities

• Oversee daily spa operations and service standards.
• Coordinate staff schedules, appointments, and room availability.
• Supervise front desk staff and service providers.
• Build strong client relationships and ensure satisfaction.
• Educate clients on treatments and wellness programs.
• Drive sales, promotions, and memberships.
• Monitor KPIs like conversion rates and rebooking.
• Work with management on revenue and performance goals.

Skills

Excellent communication

Sales-driven

Team leadership

Client relationship mgmt

Organizational multitasking

Problem solving

Attention to detail

Tools

Scheduling software

POS systems

CRM/client management platforms

Job description

EK Consulting is recruiting an experienced Spa Manager / Patient Coordinator for a premium wellness and aesthetics destination in South Brooklyn. The role blends spa operations leadership with guest experience and sales growth, requiring a personable, organized professional passionate about luxury hospitality.

You will oversee daily spa operations, manage schedules, supervise front desk and providers, and collaborate with ownership on improvements.