Luxury Spa Massage Therapist

Starwood Hotels; Austin (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Starwood Hotels is seeking a Massage Therapist to deliver exceptional massage and body treatments in a luxury spa setting. You will assess guest needs, personalize treatments, and maintain high standards of service, safety, and confidentiality.

The position emphasizes guest-focused service, knowledge of spa modalities, and the ability to work flexible hours, including weekends and holidays, while upholding the brand pillars and spa protocols.

Qualifications

• High school diploma or equivalent.
• Current, valid state massage therapy license in good standing (state-specific licensing required).
• Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment.
• Strong knowledge of massage modalities, body treatments, and contraindications.
• Excellent guest service, communication, and interpersonal skills.

Responsibilities

• Perform massage and body treatments according to established treatment protocols and guest preferences.
• Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience.
• Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment.
• Customize treatments to meet individual guest needs while adhering to guidelines.
• Explain treatment services, techniques, and benefits clearly and professionally.
• Maintain accurate and confidential guest treatment records and safety standards.
• Uphold sanitation, hygiene, and safety standards for treatment rooms and equipment.
• Be knowledgeable of spa services, amenities, and resort offerings to answer guest inquiries.
• Report any guest concerns, treatment issues, or equipment malfunctions to leadership.

Skills

Guest service

Communication

Interpersonal skills

Professional appearance

Calm under pressure

Education

State massage therapy license

High school diploma or equivalent

Job description

Starwood Hotels is seeking a Massage Therapist to deliver exceptional massage and body treatments in a luxury spa setting. You will assess guest needs, personalize treatments, and maintain high standards of service, safety, and confidentiality.

The position emphasizes guest-focused service, knowledge of spa modalities, and the ability to work flexible hours, including weekends and holidays, while upholding the brand pillars and spa protocols.