Luxury Spa General Manager — Lead Team & Guest Experience

Spavia Fishers; Fishers (IN); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Retirement plan with company match

Paid in-house training

Continuing education reimbursement

Family and friends treatment discounts

Insurance: life, accidental, disease,;

Dental and vision insurance

Free telehealth

PTO

Job summary

Spavia Fishers is seeking a dynamic General Manager to oversee daily spa operations, supervise staff, and drive exceptional guest experiences in a luxury setting.

You will lead scheduling, payroll liaison, training, and performance reviews, while guiding sales, marketing, and financial performance to meet growth targets. A strong customer-service ethos and collaborative leadership are essential.

Qualifications

• Associate's degree, massage therapy license, and/or esthetician license required; Bachelor's degree preferred.
• 2+ years of management/supervisory experience (spa, beauty, fitness, hospitality, or retail).
• Proven sales success (membership/subscription, retail add-ons, promotions).
• Strong scheduling, coaching, and communication skills; handles pressure well.
• Proficient in technology (POS/booking, spreadsheets, basic reporting); organized and detail-oriented.
• A calm, caring energy and passion for helping others
• Availability on evenings and weekends required; holidays as needed

Responsibilities

• Recruit, train, and supervise spa staff, including massage therapists, estheticians, receptionists, and support staff.
• Create employee schedules, assist with payroll, and oversee staff performance evaluations.
• Foster a positive and supportive work environment, promoting teamwork and professional development among staff members.
• Ensure exceptional customer service standards are maintained; handle inquiries, feedback, and complaints promptly.
• Develop and implement sales strategies to drive revenue growth and promotions for spa services.
• Monitor financial performance against budget and analyze data to identify growth opportunities.
• Manage day-to-day operations: scheduling appointments, inventory, cleanliness, and compliance with standards.

Skills

Staff management

Communication

Scheduling

Coaching

Leadership

Marketing

Sales

Education

Associate's degree

Massage therapy license

Tools

POS/booking software

Spreadsheets

Job description

Spavia Fishers is seeking a dynamic General Manager to oversee daily spa operations, supervise staff, and drive exceptional guest experiences in a luxury setting.

You will lead scheduling, payroll liaison, training, and performance reviews, while guiding sales, marketing, and financial performance to meet growth targets. A strong customer-service ethos and collaborative leadership are essential.