Luxury Spa Front Desk Concierge & Reservations

Nemacolin Woodlands Resort; Wharton Township (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k) program

Medical, dental, and vision coverage

Paid time off and holiday compensation

Discounted associate meals and uniform

Discounts across resort dining, retail

Exclusive access to The Rec Center and

Wisteria associate community

Job summary

Nemacolin Woodlands Resort in Pennsylvania's Laurel Highlands seeks a Spa Front Desk Attendant to warmly welcome guests, manage reservations, and coordinate arrivals and departures in a Forbes-rated spa environment.

You will guide guests on spa, wellness, salon, fitness, and daily activities, convey resort hours and amenities, and resolve guest concerns with proactive, polished service while maintaining an organized, presentation-ready workstation.

Qualifications

• Experience in hospitality or retail.
• Strong interpersonal, verbal, and written communication skills.
• Fluency in English.
• High school diploma.
• Professional grooming aligned with organizational standards.
• Ability to manage multiple priorities while maintaining composure.
• Commitment to delivering elevated guest service.

Responsibilities

• Greet spa guests warmly with a polished presentation.
• Coordinate seamless reservations, arrivals, and departures.
• Provide clear guidance on spa, wellness, salon, fitness, and daily activities.
• Communicate resort features, hours, and amenities to guests.
• Fulfill guest requests promptly and courteously and resolve concerns.
• Coordinate with spa/wellness providers and leadership for service excellence.
• Maintain an organized, presentation-ready workstation.
• Communicate effectively with associates and managers to ensure service quality.

Skills

Hospitality or retail experience

Interpersonal communication

Verbal communication

Fluency in English

Professional grooming

Multitasking

Elevated guest service

Education

High school diploma

Job description

Nemacolin Woodlands Resort in Pennsylvania's Laurel Highlands seeks a Spa Front Desk Attendant to warmly welcome guests, manage reservations, and coordinate arrivals and departures in a Forbes-rated spa environment.

You will guide guests on spa, wellness, salon, fitness, and daily activities, convey resort hours and amenities, and resolve guest concerns with proactive, polished service while maintaining an organized, presentation-ready workstation.