Spa - Front Desk Agent

Nemacolin Woodlands Resort; Northern (KY); Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k) program

Medical, dental, and vision coverage

Paid time off and holiday compensation

Discounted associate meals and uniform

Savings across resort dining, retail, 

Spa, and activities discounts

Exclusive access to The Rec Center,The

The Market, The Pub, and Wisteria

Job summary

Nemacolin Woodlands Resort in Pennsylvania's Laurel Highlands seeks a Spa Front Desk Attendant to welcome guests, manage reservations, and coordinate spa and wellness services in a Forbes-rated environment. You set the tone with warmth, professionalism, and clear communication from arrival to departure.

The role requires hospitality or retail experience, fluent English, a high school diploma, and the ability to multitask while maintaining poise.

Qualifications

• Hospitality or retail experience preferred.
• Excellent verbal and written communication skills.
• Fluent English required.
• Must have a high school diploma.
• Professional grooming aligned with standards.
• Ability to manage multiple priorities calmly.
• Commitment to delivering elevated guest service.

Responsibilities

• Welcome spa guests with warmth and professionalism.
• Coordinate reservations, arrival, and departure experiences.
• Provide clear guidance on spa, salon, fitness, and daily activities.
• Communicate resort features, hours, and amenities to guests.
• Fulfill guest requests promptly and courteously.
• Resolve guest concerns effectively and professionally.
• Support coordination between spa, wellness, and leadership teams.

Skills

Hospitality experience

Communication skills

Fluent English

High school diploma required

Professional grooming

Multitasking

Guest service excellence

Education

High school diploma

Job description

You introduce guests to a luxury spa and wellness experience. As a Spa Front Desk Attendant, you shape the arrival, transition, and departure moments within a Forbes-rated spa environment. Your presence sets the tone, welcoming guests and members with confidence, warmth, and expertise while orchestrating reservations, service coordination, and guest flow with precision. You serve as a concierge and communicator, ensuring each guest feels anticipated, informed, and cared for from the first greeting through the final farewell.

What You Will Create

• A gracious and polished welcome for every spa guest
• Seamless appointment booking, confirmation, arrival, and departure experiences
• Clear and knowledgeable guidance regarding spa and wellness services, salon offerings, fitness programs, and daily activities
• Confident communication of resort features, amenities, and hours of operation
• Prompt and courteous fulfillment of guest requests
• Effective and professional resolution of guest and member concerns
• Consistent guest and member satisfaction through proactive engagement and follow-through
• Organized, fully stocked, and presentation-ready workstations
• Accurate coordination between spa and wellness providers, salon professionals, fitness teams, and leadership
• Clear communication with associates and managers to ensure service excellence
• Support of additional spa and wellness responsibilities, as assigned

What You Can Expect

• An important guest-facing role within a Forbes-rated environment
• A polished presentation standard aligned with luxury hospitality
• Schedule flexibility, including early mornings, evenings, weekends, and holidays
• A fast-paced setting requiring attention to detail and multitasking

What You Bring

• Previous experience in hospitality or retail
• Strong interpersonal, verbal, and written communication skills
• Fluency in English
• High school diploma
• Professional grooming aligned with organizational standards
• Ability to manage multiple priorities while maintaining composure
• Commitment to delivering elevated guest service

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change or be assigned as needed to support operational and guest service standards.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

(Keywords: Reservations, Call Center, Calling, Phone, Reservations Agent, Booking Agent, Pennsylvania, Office, Professional, Hospitality, Hotel, Room Reservation)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.