Luxury Spa Front Desk Concierge

Rosewood Hotel Group; Menlo Park (CA); On-site; USD 33,000 - 39,000; Part time

Job summary

Rosewood Sand Hill in Menlo Park, CA seeks a part-time Spa Receptionist to deliver a Forbes 5-Star guest experience from arrival to departure. You will manage bookings, greet guests, handle payments, and provide treatment information with warm professionalism.

Responsibilities include answering calls, scheduling appointments, upselling services, and maintaining accurate guest profiles while upholding Rosewood Sand Hill standards and safety policies.

Qualifications

• Experience in luxury hospitality preferred.
• Excellent communication and presentation.
• Availability for part-time shifts in a luxury spa environment.

Responsibilities

• Greet guests in a Forbes 5-Star manner with warmth and professionalism.
• Answer incoming calls and respond to guest inquiries about spa services.
• Schedule, modify, and confirm appointments in the spa booking system.
• Check guests in/out, process payments, and maintain accurate guest profiles.
• Describe spa treatments and offer personalized recommendations for home care products.
• Anticipate guest needs and ensure a seamless, relaxing experience.
• Coordinate with spa team to ensure smooth daily operations and service delivery.

Skills

Guest service

Communication

Multi-tasking

Cash handling

Tools

Booking system

Job description

Rosewood Sand Hill in Menlo Park, CA seeks a part-time Spa Receptionist to deliver a Forbes 5-Star guest experience from arrival to departure. You will manage bookings, greet guests, handle payments, and provide treatment information with warm professionalism.

Responsibilities include answering calls, scheduling appointments, upselling services, and maintaining accurate guest profiles while upholding Rosewood Sand Hill standards and safety policies.