Spa Receptionist (PT)

Rosewood Hotel Group; Menlo Park (CA); On-site; USD 33,000 - 39,000; Part time

Job summary

Rosewood Sand Hill in Menlo Park, CA seeks a part-time Spa Receptionist to deliver a Forbes 5-Star guest experience from arrival to departure. You will manage bookings, greet guests, handle payments, and provide treatment information with warm professionalism.

Responsibilities include answering calls, scheduling appointments, upselling services, and maintaining accurate guest profiles while upholding Rosewood Sand Hill standards and safety policies.

Qualifications

• Experience in luxury hospitality preferred.
• Excellent communication and presentation.
• Availability for part-time shifts in a luxury spa environment.

Responsibilities

• Greet guests in a Forbes 5-Star manner with warmth and professionalism.
• Answer incoming calls and respond to guest inquiries about spa services.
• Schedule, modify, and confirm appointments in the spa booking system.
• Check guests in/out, process payments, and maintain accurate guest profiles.
• Describe spa treatments and offer personalized recommendations for home care products.
• Anticipate guest needs and ensure a seamless, relaxing experience.
• Coordinate with spa team to ensure smooth daily operations and service delivery.

Skills

Guest service

Communication

Multi-tasking

Cash handling

Tools

Booking system

Job description

General InformationCountry/RegionUnited States of AmericaProvince/CityMenlo Park, CAHiring EntityRosewood Sand HillDepartmentSpa & WellnessJob TypePart-timeJob DescriptionJob DescriptionOverview / Basic FunctionThe Spa Receptionist is responsible for delivering a Forbes 5 Star experience. An exceptional and seamless guest experience from arrival to departure. This role serves as the first point of contact, ensuring all interactions reflect the highest standards of luxury hospitality while supporting daily spa operations. To ensure the Spa is kept to the highest standard of cleanliness while providing a supportive role to all associates. Ensure that all guests receive the Rosewood Sand Hill Asaya Spa, experience including, but not limited to the below responsibilities.RESPONSIBILITIES:Forbes, LQA and Rosewood Sand Hill Standards greeting and welcoming all guests with professionalism and warmth, creating a lasting first impression.Forbes, LQA and Rosewood Sand Hill Standards management of incoming calls and respond to guest inquiries regarding spa services, treatments, and products.Forbes, LQA and Rosewood Sand Hill scheduling, modifying, and confirming appointments while ensuring accuracy and efficiency within the booking system.Forbes, LQA and Rosewood Sand Hill Standards check in and out, process payments, and maintain accurate guest profiles.Forbes, LQA and Rosewood Sand Hill ability to describe in detailed of spa treatments and offer personalized recommendations for services and home care products.Forbes, LQA and Rosewood Sand Hill Forbes anticipatory of guest needs, respond to requests, and ensure a seamless and relaxing experience.Communicate effectively with the spa team to ensure smooth daily operations and service delivery.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis.At all times to be flexible, courteous, resourceful and cheerful. To create an environment that is professional.To work in a safe manner and create a safe environment for spa guests, fitness guests and members. To know all the safety and fire procedures.To maintain a high standard of personal appearance and hygiene as per the hotels grooming standards. To report for duty punctually, wearing the correct uniform.To ensure the spa is kept to the highest standard of cleanliness and comply with health, hygiene and safety regulations.To check and maintain the spa ambiance set-up at all times in accordance with the minimum standards.To greet guests in accordance with the spa standards, to assist the spa treatment guest to the correct locker with robe, slippers and towels.Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.To assist and/or prepare an adequate supply of cold towels and serve them as directed.To report any defects in the spa to the Spa Director. To keep stores in a clean and tidy state.To handle all cleaning materials in accordance with departmental safety standards and use in accordance with the manufactures instructions.To be fully converse with all the spa services in order to up sell services.To strictly monitor all areas throughout the day, and complete the daily cleaning schedule. To collect all used towels and re-stock clean onesTo provide support for associates (in particular spa).To ensure the locker room in prepped for all users. Ensuring individual clients lockers and prepared inline with the spa minimum locker set up.To consistently re-stock amenities in locker rooms and other areas.To assist we daily preparations for advance bookings.To attend all departmental and general staff meetings.To carry out opening and closing duties as required.All other duties as required.PAY:The pay range for this position is $24.10 to $27.52 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education. Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.About UsRosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.