Spa Attendant

Rosewood Sand Hill; Menlo Park (CA); On-site; USD 25,540 - 31,836; Full time

Job summary

A luxury hotel in Menlo Park is seeking a Spa Attendant to ensure the spa meets high cleanliness standards and provides excellent service to guests. The ideal candidate has 1–2 years of experience in a customer service role, is detail-oriented, and has the ability to work well in a team. This position offers a salary range of $18.54 to $23.11 per hour with bonus eligibility.

Qualifications

• 1–2 years of experience in customer service, cleaning, or hotel environment.
• Fluency in English; other languages preferred.
• Ability to transport up to 30 pounds and perform physical tasks.

Responsibilities

• Maintain cleanliness and ambiance of the spa.
• Assist guests and ensure a high standard of service.
• Monitor and restock locker room amenities.

Skills

Customer service

Attention to detail

Ability to work in a team

Problem-solving

Education

High school graduate

Job description

Join to apply for the Spa Attendant role at Rosewood Sand Hill.

To ensure the Spa is kept to the highest standard of cleanliness and to provide a supportive role to all associates, ensuring that guests receive the Sense, A Rosewood Spa, experience.

RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis.
• At all times to be flexible, courteous, resourceful and cheerful. To create an environment that is professional.
• To work in a safe manner and create a safe environment for spa guests, fitness guests and members. To know all the safety and fire procedures.
• To maintain a high standard of personal appearance and hygiene as per the hotels grooming standards. To report for duty punctually, wearing the correct uniform.
• To ensure the Sense Spa is kept to the highest standard of cleanliness and comply with health, hygiene and safety regulations.
• To check and maintain the Spa ambiance setup at all times in accordance with the minimum standards.
• To greet guests in accordance with the Sense Spa standards, to assist the Spa treatment guest to the correct locker with robe, slippers and towels.
• Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.
• To prepare an adequate supply of cold towels and serve them as directed.
• To report any defects in the spa to the Spa Director. To keep stores in a clean and tidy state.
• To handle all cleaning materials in accordance with departmental safety standards and use in accordance with the manufacturers instructions.
• To be fully conversant with all the spa services in order to upsell services.
• To strictly monitor all areas throughout the day, and complete the daily cleaning schedule. To collect all used towels and re-stock clean ones.
• To provide support for associates (in particular spa).
• To ensure the locker room is prepped for all users, ensuring individual clients’ lockers are prepared in line with the Sense Spa minimum locker setup.
• To consistently re-stock amenities in locker rooms and other areas.
• To assist with daily preparations for advance bookings.
• To attend all departmental and general staff meetings.
• To carry out opening and closing duties as required.
• All other duties as required.

JOB REQUIREMENTS

Experience. 1 – 2 years' experience with customer service, cleaning, attending, preferably with luxury clientele, hotel experience, housekeeping or caretaking

Education. High school graduate, guest service skills

General Skills. Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Language. Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements. Must be able to exert physical effort in transporting up to 30 pounds regularly, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. Ability to stand and move about the space for up to an 8-hour shift.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay
The pay range for this position is $18.54 to $23.11 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.